Customer Service Jobs in Allentown, PA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 2 days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 2 days ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
ULINE- Customer Service Representative
- Wescosville, PA (6 miles from Allentown, PA)
- 3 days ago
- Wescosville, PA (6 miles from Allentown, PA)
- 3 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative - Bilingual
- Hereford, PA (11 miles from Allentown, PA)
- 6 days ago
- Hereford, PA (11 miles from Allentown, PA)
- 6 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative
- Slatington, PA (11 miles from Allentown, PA)
- 13 days ago
- Slatington, PA (11 miles from Allentown, PA)
- 13 days ago
Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
ULINE- Call Center Representative
- Trumbauersville, PA (14 miles from Allentown, PA)
- 13 days ago
- Trumbauersville, PA (14 miles from Allentown, PA)
- 13 days ago
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers love....
Customer Service Representative
- Boyertown, PA (21 miles from Allentown, PA)
- 17 days ago
- Boyertown, PA (21 miles from Allentown, PA)
- 17 days ago
Campbell Fittings is pleased to announce we are currently recruiting for a Customer Service Representative to join our team....
Park Avenue Securities Customer Service Associate - Bethlehem, PA
- Bethlehem, PA (5 miles from Allentown, PA)
- 20 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 20 days ago
Join Park Avenue Securities as a Customer Service Associate! Our Customer Service Specialists provide support to financial professionals and clients via inbound calls to our Service Desk Team....
Call Center Collections / Customer Service Representative - #45980
- Allentown, PA
- 45+ days ago
- Allentown, PA
- 45+ days ago
Job Summary:We are searching for polite, professional Call Center Collections / Customer Service Representative Agents to represent our clients professionally by providing remarkable service to their...
Call Center Collections / Customer Service Representative
- Allentown, PA
- 45+ days ago
- Allentown, PA
- 45+ days ago
Call Center experience and strong Customer Service experience required....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 901 Airport Center Dr, Allentown...
- Quakertown, PA (12 miles from Allentown, PA)
- 90+ days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 90+ days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Allentown, PA
Highest Education Level
Customer Services in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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