Customer Service Jobs
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Insurance Customer Service Representative (Hybrid)
- Shannon Miller Insurance Agency
- San Antonio, TX
- 2 days ago
- Shannon Miller Insurance Agency
- San Antonio, TX
- 2 days ago
& casualty insurance license in the state of Texas Must have at least 2 years experience in customer support within the Personal Lines Insurance Industry High School diploma or equivalent Qualifications...
Licensed Customer Care Consultant ( Hybrid )
- Horton International, LLC
- Farmington, CT
- 2 days ago
- Horton International, LLC
- Farmington, CT
- 2 days ago
& Casualty license (CT or transferable) 2+ years of insurance customer service or account management experience Multi-carrier servicing experience preferred Strong communication, organization, and...
- Alpha The Agency
- Scottsdale, AZ
- 4 days ago
- Alpha The Agency
- Scottsdale, AZ
- 4 days ago
Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260....
Licensed Associate Service Representative, Commercial
- Liberty Mutual Insurance
- Los Angeles, CA
- 4 days ago
- Liberty Mutual Insurance
- Los Angeles, CA
- 4 days ago
Active, full property and casualty license is mandatory Minimum of 1-2 years of relevant customer service or administrative experience preferred....
Remote Work
Licensed Bilingual Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 6 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 6 days ago
Candidates must be bilingual and hold a valid Property & Casualty License or a Personal Lines License to qualify for this role....
Remote Work
Customer Service Insurance Assistant, Commercial
- Liberty Mutual Insurance
- Los Angeles, CA
- 6 days ago
- Liberty Mutual Insurance
- Los Angeles, CA
- 6 days ago
If you're passionate about delivering exceptional customer service in a fast-paced remote environment, this is the opportunity for you!...
Remote WorkDriver / customer service representative
- RICHMOND MOTOR SALES INC
- West Springfield, MA
- 8 days ago
- RICHMOND MOTOR SALES INC
- West Springfield, MA
- 8 days ago
Join Our Team as a Driver / Customer Service Representative! Are you looking for a dynamic role that combines customer service with driving? Look no further!...
Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...
Licensed Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 11 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 11 days ago
We are currently hiring for our Gold Customer Service licensed class starting October 6, 2025. Candidates must hold a valid P&C License or a Personal Lines License to qualify for this role....
Remote Work
Customer Service Representative ( Hybrid )
- Diamond Guard Insurance
- Bedford, TX
- 13 days ago
- Diamond Guard Insurance
- Bedford, TX
- 13 days ago
You’ll help more clients What You’ll Actually Do: Solve billing + policy issues fast, across 30–50 daily calls, emails, chats Assist customers in claims handling-Property Claims, Auto Claims, total...
What Will I Do as a Customer Service Representative? As a Customer Service Representative, you have the opportunity to make someones day and thats what youll do when you work for us!...
(Designated) Customer Service Representative
- Rancho Cordova, CA
- 1 hour ago
- Rancho Cordova, CA
- 1 hour ago
Job Summary: Projected Start date: November 2025 Mandatory Training: Remote As a Designated Customer Service Representative (CSR), you are in charge of upholding our mission of providing a service worthy...
Remote Work(Behavioral Health) Customer Service Representative
- Rancho Cordova, CA
- 1 hour ago
- Rancho Cordova, CA
- 1 hour ago
Job Summary: Projected Start date: November 2025 Mandatory Training: Remote As a Behavioral Health Customer Service Representative (CSR), you are in charge of upholding our mission of providing a service...
Remote WorkTechnical Customer Service Representative - OSC (Third Shift)
- Suwanee, GA
- 2 hours ago
- Suwanee, GA
- 2 hours ago
Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities....
This role provides guidance and advice to less experienced Customer Service Representatives....
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs Nationwide
Highest Education Level
Customer Services offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Store Management
- Health Care
- Order Processing
- Acting
- Friendliness
- Compensation and Benefits
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Medical Billing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Case Management
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Account Management
- Closing
- Inbound/Outbound Calling
- Billing
- Military Background
- Retail
- Listening
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Telephone Skills
- Data Entry
- Flexibility
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Bilingual
- Sales
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »