Customer Service Jobs
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Agent ( Licensed P & C )
- Horton International, LLC
- Farmington, CT
- 1 day ago
- Horton International, LLC
- Farmington, CT
- 1 day ago
& Casualty insurance license, valid in Connecticut or transferable from another state (required) 2+ years of experience in insurance customer service or sales Proven success working with multiple insurance...
Senior Agent Customer Service Rep
- Liberty Mutual Insurance
- Honolulu, HI
- 1 day ago
- Liberty Mutual Insurance
- Honolulu, HI
- 1 day ago
Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment....
Insurance - Customer Service Rep ( P & C )
- Applegate Insurance Agency
- Knoxville, TN
- 2 days ago
- Applegate Insurance Agency
- Knoxville, TN
- 2 days ago
service, ideally with a focus on P&C or Personal Lines Insurance Active Property & Casualty Insurance License (or ability to obtain upon hire) Strong working knowledge of homeowners, auto, renters,...
- Insurance4Truckers, LLC
- Hendersonville, TN
- 2 days ago
- Insurance4Truckers, LLC
- Hendersonville, TN
- 2 days ago
Customer Service Representative Needed in our office in Hendersonville, TN Join Insurance4Truckers, LLC as a Customer Service Representative in Hendersonville, TN....
Remote Gold Customer Service Representative Bilingual Spanish English
- Liberty Mutual Insurance
- Maryland, NY
- 4 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 4 days ago
The following states are EXCLUDED from eligibility unless you hold a current and valid personal lines insurance license: Alabama, Georgia, Kentucky, Montana and North Carolina....
Remote Work
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Washington, DC
- 4 days ago
- Liberty Mutual Insurance
- Washington, DC
- 4 days ago
The following states are EXCLUDED from eligibility unless you hold a current and valid personal lines insurance license: Alabama, Georgia, Kentucky, Montana and North Carolina....
Remote Work
- Manchester Insurance
- Stuart, FL
- 9 days ago
- Manchester Insurance
- Stuart, FL
- 9 days ago
Required Skills: Experience in property and casualty insurance Strong communication and customer service skills Ability to analyze and interpret insurance policies Salary and Benefits: Minimum Salary...
- Alpha The Agency
- Scottsdale, AZ
- 10 days ago
- Alpha The Agency
- Scottsdale, AZ
- 10 days ago
Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260....
$1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details!...
(up to $2500 in bonuses) $1,500 sign on bonus for those with a P&C or Personal Lines license, ask your recruiter for more details!...
(up to $2500 in bonuses) $1,500 sign on bonus for those with a P&C or Personal Lines license, ask your recruiter for more details!...
What Will I Do as a Customer Service Representative? As a Customer Service Representative, you have the opportunity to make someones day and thats what youll do when you work for us!...
What Will I Do as a Customer Service Representative? As a Customer Service Representative, you have the opportunity to make someones day and thats what youll do when you work for us!...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships....
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs Nationwide
Highest Education Level
Customer Services offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »