Licensed Customer Care Consultant ( Hybrid )

Elevate Your Insurance Career in a Customer-Focused Role with Growth Potential
Horton International is recruiting on behalf of InsureOne, a nationally ranked insurance brokerage building a high-performance service center in Farmington, CT. Ranked #1 among U.S. personal lines agencies and #2 among all P&C agencies by Insurance Journal, InsureOne offers licensed agents the opportunity to deliver strategic customer care across a wide variety of products—with future growth into commercial lines consultation.

If you're passionate about client success and want to move beyond transactional service into a consultative, retention-driven role, this is your ground-floor opportunity.

What You’ll Gain:

• Base salary plus monthly incentives for quality, retention, and satisfaction metrics
• Performance-based bonus potential reaching $75K+
• Advancement through Associate → Consultant → Senior Consultant roles
• Commercial Lines Development Pathway
• Hybrid flexibility after 90 days of consistent performance (2–3 days remote)

What You’ll Do:

• Serve and retain a book of business with multi-carrier, multi-state clients
• Conduct coverage reviews and resolve complex service issues with empathy and precision
• Identify cross-sell and up-sell opportunities tied to client needs and lifecycle events
• Leverage carrier platforms and CRM tools to deliver accurate, compliant service
• Act as a consultative partner to clients, building long-term loyalty and value

What We’re Looking For:

• Active Property & Casualty license (CT or transferable)
• 2+ years of insurance customer service or account management experience
• Multi-carrier servicing experience preferred
• Strong communication, organization, and relationship-building skills
• Bilingual (English–Spanish) is a plus

About the Platform
InsureOne is part of Confie, a national insurance distribution platform backed by Alliant Insurance Services. With over 100 offices nationwide and 30 years of growth, InsureOne is ranked #1 among U.S. personal lines agencies and #2 among all P&C agencies by Insurance Journal. The organization offers deep carrier access, modern sales and servicing technology, and a results-driven, people-centered culture. With Alliant’s backing, InsureOne is investing in future-forward service center operations and long-term agent career development.

Next Step:
We move fast. Submit your application today to join the next hiring class.