Licensed Customer Care Consultant ( Hybrid )

  • Horton International, LLC
  • Farmington, Connecticut
  • 1 day ago
  • Hybrid
  • In Person
  • Full Time

Job Summary


Employment Type
Full Time
Years Experience
1 - 3 years
Salary
$55,000 - $124,000 Annual
Bonus/Commission
Yes

Job Description


Elevate Your Insurance Career in a Customer-Focused Role with Growth Potential
Horton International is recruiting on behalf of InsureOne, a nationally ranked insurance brokerage building a high-performance service center in Farmington, CT. Ranked #1 among U.S. personal lines agencies and #2 among all P&C agencies by Insurance Journal, InsureOne offers licensed agents the opportunity to deliver strategic customer care across a wide variety of products—with future growth into commercial lines consultation.

If you're passionate about client success and want to move beyond transactional service into a consultative, retention-driven role, this is your ground-floor opportunity.

What You’ll Gain:

  • Base salary plus monthly incentives for quality, retention, and satisfaction metrics
  • Performance-based bonus potential reaching $75K+
  • Advancement through Associate → Consultant → Senior Consultant roles
  • Commercial Lines Development Pathway
  • Hybrid flexibility after 90 days of consistent performance (2–3 days remote)

What You’ll Do:

  • Serve and retain a book of business with multi-carrier, multi-state clients
  • Conduct coverage reviews and resolve complex service issues with empathy and precision
  • Identify cross-sell and up-sell opportunities tied to client needs and lifecycle events
  • Leverage carrier platforms and CRM tools to deliver accurate, compliant service
  • Act as a consultative partner to clients, building long-term loyalty and value

What We’re Looking For:

  • Active Property & Casualty license (CT or transferable)
  • 2+ years of insurance customer service or account management experience
  • Multi-carrier servicing experience preferred
  • Strong communication, organization, and relationship-building skills
  • Bilingual (English–Spanish) is a plus

About the Platform
InsureOne is part of Confie, a national insurance distribution platform backed by Alliant Insurance Services. With over 100 offices nationwide and 30 years of growth, InsureOne is ranked #1 among U.S. personal lines agencies and #2 among all P&C agencies by Insurance Journal. The organization offers deep carrier access, modern sales and servicing technology, and a results-driven, people-centered culture. With Alliant’s backing, InsureOne is investing in future-forward service center operations and long-term agent career development.

Next Step:
We move fast. Submit your application today to join the next hiring class.

Job Summary


Employment Type
Full Time
Years Experience
1 - 3 years
Salary
$55,000 - $124,000 Annual
Bonus/Commission
Yes

Horton International, LLC

Job ID: 484538639

Originally Posted on: 7/9/2025