Customer Service Jobs in East Lansing, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 13 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 13 hours ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Lansing, MI (6 miles from East Lansing, MI)
- 1 day ago
- Lansing, MI (6 miles from East Lansing, MI)
- 1 day ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative, Life Contact Center
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative 12:30pm-9pm EST
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Remote Customer Service Representative (Michigan residents)
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
About the Role** **_Location: Remote_** **_-_** **_Michigan residents_** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships...
Remote WorkCustomer Service Representative - Behavioral Health (Monday-Friday 11:45AM-8:15PM EST)
- Lansing, MI (6 miles from East Lansing, MI)
- 5 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 5 days ago
Position Summary CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team....
Remote WorkCustomer Service Representative
- Saint Johns, MI (17 miles from East Lansing, MI)
- 14 days ago
- Saint Johns, MI (17 miles from East Lansing, MI)
- 14 days ago
Customer Service Representative Call Center & Customer Service $ 20 - $ 25 / Hour location_on Saint Johns, Michigan work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Retail Customer Service Associate
- Lansing, MI (6 miles from East Lansing, MI)
- 30+ days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2925 Towne Centre Blvd, Lansing,...
Customer Service Rep(01193) - 1701 S Waverly Rd
- Lansing, MI (6 miles from East Lansing, MI)
- 90+ days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Customer Service Rep(01201) - 143 N Harrison Rd
- East Lansing, MI
- 90+ days ago
- East Lansing, MI
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Customer Service Rep(01293) - 328 Lansing St
- Lansing, MI (6 miles from East Lansing, MI)
- 90+ days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Demographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in East Lansing, MI
Highest Education Level
Customer Services in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »