Customer Service Jobs in Ann Arbor, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative Intermediate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 1 day ago
- Ann Arbor, MI
- 1 day ago
BASIC FUNCTION AND RESPONSIBILITIES: This position is responsible for providing exemplary customer service to internal and external customers for routine and non-routine business....
Job Detail Job Opening ID 267771 Working Title Customer Service Representative Intermediate Job Title Customer Service Rep Inter Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work...
Customer Service Representative - Hybrid
- Howell, MI (21 miles from Ann Arbor, MI)
- 2 days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 2 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Representative
- Canton, MI (19 miles from Ann Arbor, MI)
- 18 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 18 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative - Hybrid Requisition Id: 381932 Business Unit: LTL Location: ANN ARBOR, MI, US, 48105 **What youll need to succeed as a CUSTOMER SERVICE REP at XPO** Minimum qualifications...
Retail Customer Service Associate
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 45+ days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5450 Carpenter Rd, Ypsilanti, MI...
Customer Service Representative - Patient Registration
- Novi, MI (21 miles from Ann Arbor, MI)
- 45+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 45+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ann Arbor, MI
Highest Education Level
Customer Services in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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