Customer Service Jobs in Michigan

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 84 Jobs

CSR / Producer (Hybrid)

  • Birmingham, MI
  • 13 days ago
  • Birmingham, MI
  • 13 days ago

Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...

Customer Service Representative - Patient Registration

  • Dowagiac, MI
  • 1 hour ago
  • Dowagiac, MI
  • 1 hour ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service Representative (Banking Specialist)

  • Highland Park, MI
  • 13 hours ago
  • Highland Park, MI
  • 13 hours ago

OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...

About the Role Location: Remote - Michigan residents In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers...

Remote Work

Branch Customer Service Rep - Grand Rapids/Kentwood, MI

  • Grand Rapids, MI
  • 2 days ago
  • Grand Rapids, MI
  • 2 days ago

A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...

Remote Customer Service Representative (Michigan residents)

  • Lansing, MI
  • 2 days ago
  • Lansing, MI
  • 2 days ago

About the Role** **_Location: Remote_** **__** **_Michigan residents_** In this remote Customer Service Representative position at Morley, youll be trained as an important liaison between car dealerships...

Remote Work

Branch Customer Service Rep - Grand Rapids/Kentwood, MI

  • Kentwood, MI
  • 2 days ago
  • Kentwood, MI
  • 2 days ago

A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...

Customer Service Representative

  • Detroit, MI
  • 2 days ago
  • Detroit, MI
  • 2 days ago

May help train entry level customer service specialists. QUALIFICATIONS : High School diploma or equivalent required. Ability to learn about a variety of products....

Customer Service Representative

  • Macomb, MI
  • 2 days ago
  • Macomb, MI
  • 2 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Avis Customer Service Associate Outdoor Lot Support (Full-Time)

  • Hazel Park, MI
  • 4 days ago
  • Hazel Park, MI
  • 4 days ago

service....

service....

Rental Car Lot Customer Service Representative Full Time

  • Melvindale, MI
  • 4 days ago
  • Melvindale, MI
  • 4 days ago

service....

Customer Service Representative FT

  • Melvindale, MI
  • 4 days ago
  • Melvindale, MI
  • 4 days ago

service....

This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience...

Demographic Data for Michigan

Moving to Michigan? Find some basic demographic data about Michigan below.


Local
National
10,077,306
222,152

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Salary for Customer Service Jobs in Michigan

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Michigan offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.4%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Michigan
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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