Customer Service Jobs in Michigan

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 100 Jobs

Customer Service Representative - FT

  • Detroit, MI
  • 30+ days ago
  • Detroit, MI
  • 30+ days ago

service....

Customer Service Representative

  • Northville, MI
  • 2 hours ago
  • Northville, MI
  • 2 hours ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Uniformed Loss Prevention Customer Service Associate II

  • Detroit, MI
  • 2 hours ago
  • Detroit, MI
  • 2 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Branch Customer Service Rep - Midland, MI

  • Midland, MI
  • 2 hours ago
  • Midland, MI
  • 2 hours ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...

Branch Customer Service Rep - Kentwood, MI

  • Grand Rapids, MI
  • 11 hours ago
  • Grand Rapids, MI
  • 11 hours ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative I ' s or Branch Customer...

Retail Loss Prevention Customer Service Associate II

  • Muskegon, MI
  • 14 hours ago
  • Muskegon, MI
  • 14 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Lansing, MI
  • 15 hours ago
  • Lansing, MI
  • 15 hours ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Customer Service Representative - Patient Registration

  • Kalamazoo, MI
  • 1 day ago
  • Kalamazoo, MI
  • 1 day ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service Representative

  • Kalamazoo, MI
  • 2 days ago
  • Kalamazoo, MI
  • 2 days ago

laws, hippa, medical insurance billing, medical insurance, medical terminology, Help desk support, Help desk, Call center, Windows, Customer service oriented, Desktop...

Customer Service Representative

  • Marquette, MI
  • 4 days ago
  • Marquette, MI
  • 4 days ago

POSTED: May 15, 2025 POSITION: Customer Service Representative DEPARTMENT: Operations/Customer Service BASE RATE: $17.09 per hour, with potential for additional compensation based on qualifications....

Customer Service Representative (Teller) - Marquette

  • Marquette, MI
  • 5 days ago
  • Marquette, MI
  • 5 days ago

Primary Responsibilities Provides excellent customer service in a friendly and professional manner Performs routine office and customer service duties; greets customers, accepts deposits, disburses...

Customer Service Representative (Teller) - Calumet

  • Calumet, MI
  • 5 days ago
  • Calumet, MI
  • 5 days ago

Primary Responsibilities Provides excellent customer service in a friendly and professional manner Performs routine office and customer service duties; greets customers, accepts deposits, disburses...

Medical Equipment Customer Service Representative

  • Livonia, MI
  • 6 days ago
  • Livonia, MI
  • 6 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Westland, MI
  • 6 days ago
  • Westland, MI
  • 6 days ago

Job Title: Customer Service Representative Location: Westland, MI Hours: Full-Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through...

Branch Customer Service Representative - White Lake, MI

  • White Lake, MI
  • 6 days ago
  • White Lake, MI
  • 6 days ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...

Demographic Data for Michigan

Moving to Michigan? Find some basic demographic data about Michigan below.


Local
National
10,077,306
222,152

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
customer service
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Salary for Customer Service Jobs in Michigan

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Michigan offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Michigan
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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