Customer Service Jobs in Morristown, TN
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Remote - eviCore
- Greeneville, TN (24 miles from Morristown, TN)
- 1 hour ago
- Greeneville, TN (24 miles from Morristown, TN)
- 1 hour ago
QUALIFICATIONS High School diploma or equivalent required Prior customer service background strongly preferred Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal...
Remote WorkCustomer Service Representative
- Greeneville, TN (24 miles from Morristown, TN)
- 21 days ago
- Greeneville, TN (24 miles from Morristown, TN)
- 21 days ago
Position: Customer Service Representative, Bilingual Preferred Schedule: Full-Time shift varying between Monday-Saturday, 9am-8:15pm Job Description: The Customer Service Representative fields external...
Demographic Data for Morristown, TN
Moving to Morristown, TN? Find some basic demographic data about Morristown, TN below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Morristown, TN
Highest Education Level
Customer Services in Morristown, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Store Management
- Order Processing
- Wellness
- Facility Management
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Call Center Experience
- Inbound
- Claims
- Financial Services
- Payment Processing
- Courteous
- Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Military Background
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Driving
- Reporting
- Collaboration
- Data Entry
- Policy Development
- Multitasking
- Spanish
- English
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »