Customer Service Jobs in Tennessee

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 61 Jobs

Customer Service Representative

  • Chattanooga, TN
  • 3 days ago
  • Chattanooga, TN
  • 3 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Call Center Customer Service Representative

  • La Vergne, TN
  • 16 hours ago
  • La Vergne, TN
  • 16 hours ago

Adecco is currently assisting one of its clients in their search for a **Customer Service Representative in La Vergne, TN!...

Customer Service Representative - Express Scripts -Remote

  • Nashville, TN
  • 16 hours ago
  • Nashville, TN
  • 16 hours ago

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service....

Remote Work

Customer Service Representative

  • Nashville, TN
  • 16 hours ago
  • Nashville, TN
  • 16 hours ago

Customer Service Representative **Sr....

Remote Work

Customer Service Representative - Commercial Lines

  • Franklin, TN
  • 1 day ago
  • Franklin, TN
  • 1 day ago

& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...

We are seeking a dedicated and customer-focused Customer Service Representative to join our team....

Remote Work

Customer Service Representative

  • Hendersonville, TN
  • 1 day ago
  • Hendersonville, TN
  • 1 day ago

As a Customer Service Representative you will need to bring: Excellent customer service skills Cash Handling experience Ability to operate computers and standard office equipment preferred Safe, secure...

Customer Service Representative (281)

  • Knoxville, TN
  • 3 days ago
  • Knoxville, TN
  • 3 days ago

At ABC Supply, Customer Service Representatives provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects....

Retail Customer Service Associate

  • Clarksville, TN
  • 4 days ago
  • Clarksville, TN
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3315 Lg Highway, Clarksville, TN...

Customer Service Representative

  • Knoxville, TN
  • 5 days ago
  • Knoxville, TN
  • 5 days ago

Level 4 Answer incoming calls regarding the customer's loans, insurance claims, lien releases and more. This position will also respond to customer and third party requests and process insurance...

Customer Service Rep

  • Chattanooga, TN
  • 5 days ago
  • Chattanooga, TN
  • 5 days ago

Qualifications: Electronic Medical Records Excellent customer service skills. Ability to work both independently and as a team....

Overnight Customer Service Representative

  • Nashville, TN
  • 5 days ago
  • Nashville, TN
  • 5 days ago

Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you!...

Customer Service Associate

  • Knoxville, TN
  • 6 days ago
  • Knoxville, TN
  • 6 days ago

PI274646294 a job alert for this search Customer Service Associate Knoxville, Tennessee, United States, 37909...

Customer Service Representative

  • Maryville, TN
  • 6 days ago
  • Maryville, TN
  • 6 days ago

Maintaining Smith & Wesson's standard of excellence in customer service. Following all Smith & Wesson policies, programs and procedures....

Demographic Data for Tennessee

Moving to Tennessee? Find some basic demographic data about Tennessee below.


Local
National
6,903,473
143,447

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Tennessee

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Tennessee offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Tennessee
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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