Customer Service Jobs in Buffalo, NY

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-9 of 9 Jobs

Medical Equipment Customer Service Representative

  • Amherst, NY (10 miles from Buffalo, NY)
  • 3 days ago
  • Amherst, NY (10 miles from Buffalo, NY)
  • 3 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Getzville, NY (11 miles from Buffalo, NY)
  • 3 days ago
  • Getzville, NY (11 miles from Buffalo, NY)
  • 3 days ago

Were looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need....

Customer Service Rep

  • Tonawanda, NY (6 miles from Buffalo, NY)
  • 7 days ago
  • Tonawanda, NY (6 miles from Buffalo, NY)
  • 7 days ago

Five-Star Customer Service Experience....

Customer Service Representative

  • Buffalo, NY
  • 14 days ago
  • Buffalo, NY
  • 14 days ago

We are hiring full-time customer service representatives to start on October 6th, 2025....

Customer Service Representative

  • Buffalo, NY
  • 30+ days ago
  • Buffalo, NY
  • 30+ days ago

SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....

Retail Customer Service Associate

  • Cheektowaga, NY (3 miles from Buffalo, NY)
  • 30+ days ago
  • Cheektowaga, NY (3 miles from Buffalo, NY)
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3735 Union Rd, Cheektowaga, NY 14225...

Financial Aid Customer Service Representative

  • Orchard Park, NY (13 miles from Buffalo, NY)
  • 45+ days ago
  • Orchard Park, NY (13 miles from Buffalo, NY)
  • 45+ days ago

Reports To : Financial Aid Leadership Location : Orchard Park, NY Position Summary : The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction...

Customer Service Representative

  • Buffalo, NY
  • 90+ days ago
  • Buffalo, NY
  • 90+ days ago

Customer Service Representative FLSA Status: Non-Exempt Pay rate: $16.00 (35 hours per week) SUMMARY OF DUTIES: The Customer Service Representative (CSR) is responsible for the day to day operations...

Customer Service Representative

  • Depew, NY (9 miles from Buffalo, NY)
  • 90+ days ago
  • Depew, NY (9 miles from Buffalo, NY)
  • 90+ days ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Demographic Data for Buffalo, NY

Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.


Local
National
592,039
14,170
Large

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Salary for Customer Service Jobs in Buffalo, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Buffalo, NY offer the following education background
Bachelor's Degree
35.3%
High School or GED
20.4%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
1.0%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Buffalo, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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