Customer Service Jobs in Buffalo, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Getzville, NY (11 miles from Buffalo, NY)
- 14 days ago
- Getzville, NY (11 miles from Buffalo, NY)
- 14 days ago
Were looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need....
Spanish Speaking Customer Service Representative. Toni DuBois Agency, LLC. Part Time. Benefits....
Customer Service Representative
- Tonawanda, NY (6 miles from Buffalo, NY)
- 1 day ago
- Tonawanda, NY (6 miles from Buffalo, NY)
- 1 day ago
Provide outstanding customer service....
Customer Service Representative II (Park and Recreation - Non-Civil Service)
- Marilla, NY (17 miles from Buffalo, NY)
- 1 day ago
- Marilla, NY (17 miles from Buffalo, NY)
- 1 day ago
Job Description Overview The Customer Service Representative II provides customer service and information for inquiries on various city services demonstrating judgment and independent decision-making...
Customer Service Representative, Medicare Pharmacy Contact Center
- Buffalo, NY
- 1 day ago
- Buffalo, NY
- 1 day ago
**JOB QUALIFICATIONS** **Required Education** High School Diploma or GED equivalent **Required Experience** 1-3 years of call center or customer service experience **Preferred Education** Associate...
service....
Customer Service Representative
- East Aurora, NY (17 miles from Buffalo, NY)
- 9 days ago
- East Aurora, NY (17 miles from Buffalo, NY)
- 9 days ago
Mold Utility - C Shift at Becton Dickinson NA Mold Utility - C Shift at Becton Dickinson NA in Columbus, Nebraska Posted in Other 17 days ago. Job Description: Job Description Summary Job...
We are hiring full-time customer service representatives to start on July 28, 2025....
Centivo On-site Hiring Event - Customer Service Representatives
- Buffalo, NY
- 23 days ago
- Buffalo, NY
- 23 days ago
Prior customer service experience in health insurance is a plus but not required as we provide a paid training program scheduled to start Monday, June 30, 2025, Monday to Friday in the Buffalo office...
Retail Customer Service Associate
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3735 Union Rd, Cheektowaga, NY 14225...
Retail Customer Service Associate
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 30+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1580 Military Road, Niagara Falls...
service....
Showroom Customer Service Representative
- Depew, NY (9 miles from Buffalo, NY)
- 45+ days ago
- Depew, NY (9 miles from Buffalo, NY)
- 45+ days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
The CSR is also expected to provide exceptional customer service and care for BestSelf Behavioral Health consumers....
Customer Service Representative
- Depew, NY (9 miles from Buffalo, NY)
- 90+ days ago
- Depew, NY (9 miles from Buffalo, NY)
- 90+ days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Buffalo, NY
Highest Education Level
Customer Services in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Food Service Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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