Customer Service Jobs in Portage, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Kalamazoo, MI
- Kalamazoo, MI (5 miles from Portage, MI)
- 3 days ago
- Kalamazoo, MI (5 miles from Portage, MI)
- 3 days ago
Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state! Eat. Sleep. Greet....
Insurance Service Representative - Battle Creek
- Battle Creek, MI (24 miles from Portage, MI)
- 18 days ago
- Battle Creek, MI (24 miles from Portage, MI)
- 18 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Bilingual Spanish Required Customer Service Representative - Video Banking
- Portage, MI
- 30+ days ago
- Portage, MI
- 30+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7021 S Westnedge Ave, Portage, MI...
Customer Service Representative - Patient Registration
- Plainwell, MI (19 miles from Portage, MI)
- 45+ days ago
- Plainwell, MI (19 miles from Portage, MI)
- 45+ days ago
As our Customer Service Representative, you'll work to help our patients check into the hospital....
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Customer Service Representative - Patient Registration
- Plainwell, MI (19 miles from Portage, MI)
- 60+ days ago
- Plainwell, MI (19 miles from Portage, MI)
- 60+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Acquisition Customer Service Associate Part Time
- Mattawan, MI (11 miles from Portage, MI)
- 90+ days ago
- Mattawan, MI (11 miles from Portage, MI)
- 90+ days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
English and Spanish Speaking Logistical Support Customer Service Representative
- Battle Creek, MI (24 miles from Portage, MI)
- 90+ days ago
- Battle Creek, MI (24 miles from Portage, MI)
- 90+ days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES Provide superior customer service by answering incoming calls in a timely manner....
Demographic Data for Portage, MI
Moving to Portage, MI? Find some basic demographic data about Portage, MI below.
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Salary for Customer Service Jobs in Portage, MI
Highest Education Level
Customer Services in Portage, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Driving
- Written Communication
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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