Customer Service Jobs in Shreveport, LA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-5 of 5 Jobs

Customer Service Representative

  • Shreveport, LA
  • 3 days ago
  • Shreveport, LA
  • 3 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Licensed Insurance Customer Service

  • Bossier City, LA (5 miles from Shreveport, LA)
  • 1 day ago
  • Bossier City, LA (5 miles from Shreveport, LA)
  • 1 day ago

Must have an active Property and Casualty Insurance license....

Customer Service Representatives

  • Bossier City, LA (5 miles from Shreveport, LA)
  • 25 days ago
  • Bossier City, LA (5 miles from Shreveport, LA)
  • 25 days ago

Customer Service Representatives Call Center & Customer Service $ 15 / Hour location_on Bossier City, Louisiana work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...

Remote Customer Service Representative

  • Barksdale AFB, LA (6 miles from Shreveport, LA)
  • 30+ days ago
  • Barksdale AFB, LA (6 miles from Shreveport, LA)
  • 30+ days ago

We are seeking a dedicated and customer-focused Customer Service Representative to join our team....

Remote Work

Retail Customer Service Associate

  • Bossier City, LA (5 miles from Shreveport, LA)
  • 30+ days ago
  • Bossier City, LA (5 miles from Shreveport, LA)
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2861 Beene Blvd, Bossier City, LA...

Demographic Data for Shreveport, LA

Moving to Shreveport, LA? Find some basic demographic data about Shreveport, LA below.

Local
National
214,208
5,741
Large

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Udemy
customer service
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Salary for Customer Service Jobs in Shreveport, LA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Shreveport, LA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Shreveport, LA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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