Customer Service Jobs in Kennewick, WA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Bilingual Customer Service Rep (Banking)
- Richland, WA (6 miles from Kennewick, WA)
- 3 days ago
- Richland, WA (6 miles from Kennewick, WA)
- 3 days ago
Excellent customer service and communication skills. Member-centric with a friendly, professional demeanor....
Customer Service Representative
- Wallula, WA (16 miles from Kennewick, WA)
- 8 days ago
- Wallula, WA (16 miles from Kennewick, WA)
- 8 days ago
Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence....
Customer Service Representative - Columbia Basin
- Wallula, WA (16 miles from Kennewick, WA)
- 11 days ago
- Wallula, WA (16 miles from Kennewick, WA)
- 11 days ago
Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence....
Customer Service Rep (CSR) for Durable Medical Equipment (DME)
- Kennewick, WA
- 11 days ago
- Kennewick, WA
- 11 days ago
You are the face of the business; the first person a patient/customer will interact with. This position includes but is not limited to assisting patients/customers as they come into the store;...
Demographic Data for Kennewick, WA
Moving to Kennewick, WA? Find some basic demographic data about Kennewick, WA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Kennewick, WA
Highest Education Level
Customer Services in Kennewick, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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