Customer Service Jobs in Sterling, VA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Washington, DC (22 miles from Sterling, VA)
- 4 days ago
- Liberty Mutual Insurance
- Washington, DC (22 miles from Sterling, VA)
- 4 days ago
Schedule: Full-Time Salary Range: USD $37000.00 - $69000.00 Job Category: Customer Service Description Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual...
Remote WorkInsurance Customer Service Representative
- Arlington, VA (19 miles from Sterling, VA)
- 1 day ago
- Arlington, VA (19 miles from Sterling, VA)
- 1 day ago
& Casualty License REQUIRED....
- Germantown, MD (11 miles from Sterling, VA)
- 2 days ago
- Germantown, MD (11 miles from Sterling, VA)
- 2 days ago
Associate's or Bachelor's Degree preferred. 2 years of customer service/sales experience Or Minimum 2 years of relevant work experience Who is Airgas?...
Remote Gold Customer Service Representative Bilingual Spanish English
- Washington, DC (22 miles from Sterling, VA)
- 3 days ago
- Washington, DC (22 miles from Sterling, VA)
- 3 days ago
A minimum of 6 months related work experience is required with customer service experience preferred....
Remote WorkRemote Customer Service Representative
- Arlington, VA (19 miles from Sterling, VA)
- 4 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 4 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkSpanish Bilingual Remote Customer Service Representative
- Arlington, VA (19 miles from Sterling, VA)
- 4 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 4 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer Service Representative
- Washington, DC (22 miles from Sterling, VA)
- 7 days ago
- Washington, DC (22 miles from Sterling, VA)
- 7 days ago
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...
Retail Loss Prevention Customer Service Associate II
- Rockville, MD (15 miles from Sterling, VA)
- 7 days ago
- Rockville, MD (15 miles from Sterling, VA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Customer Service Associate II
- Arlington, VA (19 miles from Sterling, VA)
- 8 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 8 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Arlington, VA (19 miles from Sterling, VA)
- 10 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 10 days ago
Customer Service Representative 50Floor Arlington, TX, USA 3 days ago Quick Job type Full-time Quick Job description 50Floor, Inc. is looking for a service-oriented Customer Service Representative with...
Customer Service Representative
- Manassas, VA (16 miles from Sterling, VA)
- 14 days ago
- Manassas, VA (16 miles from Sterling, VA)
- 14 days ago
The Customer Service Representative will be responsible for assisting with the management of and servicing of commercial insurance policies, maintaining client relationships, processing inquiries, and...
Customer Service Representative
- Washington, DC (22 miles from Sterling, VA)
- 15 days ago
- Washington, DC (22 miles from Sterling, VA)
- 15 days ago
Qualifications What We're Looking For: Previous customer service experience, preferably in healthcare or insurance. Strong verbal and written communication skills....
Associate Gold Customer Service Representative
- Washington, DC (22 miles from Sterling, VA)
- 17 days ago
- Washington, DC (22 miles from Sterling, VA)
- 17 days ago
A minimum of 6 months related work experience is required with customer service experience preferred....
Remote WorkCustomer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Washington, DC (22 miles from Sterling, VA)
- 20 days ago
- Washington, DC (22 miles from Sterling, VA)
- 20 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Part Time Flexible Customer Service Associate
- Alexandria, VA (23 miles from Sterling, VA)
- 20 days ago
- Alexandria, VA (23 miles from Sterling, VA)
- 20 days ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
Demographic Data for Sterling, VA
Moving to Sterling, VA? Find some basic demographic data about Sterling, VA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Sterling, VA
Highest Education Level
Customer Services in Sterling, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Billing
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »