Customer Service Jobs in Springfield, VA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Bilingual Customer Service Representative
- Washington, DC (14 miles from Springfield, VA)
- 5 days ago
- Washington, DC (14 miles from Springfield, VA)
- 5 days ago
The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels....
Communications Center Customer Service Rep
- Washington, DC (14 miles from Springfield, VA)
- 5 days ago
- Washington, DC (14 miles from Springfield, VA)
- 5 days ago
The Communications Center Customer Service Rep supports the hub of communication at the hospital....
Retail Loss Prevention Customer Service Associate II
- Kensington, MD (19 miles from Springfield, VA)
- 5 days ago
- Kensington, MD (19 miles from Springfield, VA)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Customer Service Associate II
- No Potomac, MD (22 miles from Springfield, VA)
- 7 days ago
- No Potomac, MD (22 miles from Springfield, VA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Customer Service Associate II
- Oxon Hill, MD (14 miles from Springfield, VA)
- 10 days ago
- Oxon Hill, MD (14 miles from Springfield, VA)
- 10 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Customer Service Associate
- Oxon Hill, MD (14 miles from Springfield, VA)
- 10 days ago
- Oxon Hill, MD (14 miles from Springfield, VA)
- 10 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER (Starting at $15/HR + Commission)
- Fairfax, VA (11 miles from Springfield, VA)
- 13 days ago
- Fairfax, VA (11 miles from Springfield, VA)
- 13 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
- Arlington, VA (11 miles from Springfield, VA)
- 14 days ago
- Arlington, VA (11 miles from Springfield, VA)
- 14 days ago
Key Accountabilities : Client Service - 50% Handles complex client issues while executing excellent customer service principles....
Loss Prevention Customer Service Associate II Loss Prevention Customer Service Associate II
- Vienna, VA (7 miles from Springfield, VA)
- 16 days ago
- Vienna, VA (7 miles from Springfield, VA)
- 16 days ago
Loss Prevention Customer Service Associate II TJX Companies 3.5 ( ) Vienna, VA Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally...
Licensed Bilingual Gold Customer Service Representative
- Washington, DC (14 miles from Springfield, VA)
- 17 days ago
- Washington, DC (14 miles from Springfield, VA)
- 17 days ago
Candidates must be bilingual and hold a valid Property & Casualty License or a Personal Lines License to qualify for this role....
Remote WorkAlterations Customer Service Representative
- Woodbridge, VA (11 miles from Springfield, VA)
- 21 days ago
- Woodbridge, VA (11 miles from Springfield, VA)
- 21 days ago
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer...
Licensed Gold Customer Service Representative
- Washington, DC (14 miles from Springfield, VA)
- 21 days ago
- Washington, DC (14 miles from Springfield, VA)
- 21 days ago
Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role....
Remote WorkLoss Prevention Customer Service Associate II
- Vienna, VA (7 miles from Springfield, VA)
- 22 days ago
- Vienna, VA (7 miles from Springfield, VA)
- 22 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Loss Prevention Customer Service Associate 2
- Washington, DC (14 miles from Springfield, VA)
- 30+ days ago
- Washington, DC (14 miles from Springfield, VA)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Customer Service Associate
- Sterling, VA (16 miles from Springfield, VA)
- 45+ days ago
- Sterling, VA (16 miles from Springfield, VA)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45425 Dulles Crossing Plz, Sterling...
Demographic Data for Springfield, VA
Moving to Springfield, VA? Find some basic demographic data about Springfield, VA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Springfield, VA
Highest Education Level
Customer Services in Springfield, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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