Customer Service Jobs in Newport News, VA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Benefits Customer Service Representative
- Suffolk, VA (12 miles from Newport News, VA)
- 11 days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 11 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Loss Prevention Customer Service Associate
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Remote Customer Service Representative
- Hampton, VA (3 miles from Newport News, VA)
- 4 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 4 days ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
Remote WorkCustomer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 12407 Jefferson Ave, Newport News...
Student Accounts Customer Service Rep
- Williamsburg, VA (19 miles from Newport News, VA)
- 30+ days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 30+ days ago
Skip to Main Content Toggle navigation Student Accounts Customer Service Rep | Position Number00281W Position TitleStudent Accounts Customer Service Rep Employment CategoryFull Time Operational LocationWilliam...
- Norfolk, VA (17 miles from Newport News, VA)
- 90+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 90+ days ago
City/State Norfolk, VA Work Shift Multiple shifts available Overview: Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting in Norfolk, VA!...
As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers....
Customer Service Rep(04302) - 15439 Warwick Blvd
- Newport News, VA
- 90+ days ago
- Newport News, VA
- 90+ days ago
From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more....
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Newport News, VA
Highest Education Level
Customer Services in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Policy Development
- Spanish
- Multitasking
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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