Customer Service Jobs in Chesapeake, VA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 18 Jobs

Remote Customer Service Representative

  • Hampton, VA (22 miles from Chesapeake, VA)
  • 1 day ago
  • Hampton, VA (22 miles from Chesapeake, VA)
  • 1 day ago

We are seeking a dedicated and customer-focused Customer Service Representative to join our team....

Remote Work

Retail Customer Service Associate

  • Chesapeake, VA
  • 4 days ago
  • Chesapeake, VA
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2444 Chesapeake Square Ring Rd,...

Customer Service Representative - Hybrid

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 9 days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 9 days ago

all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues....

Alterations Customer Service Representative

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 14 days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 14 days ago

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer...

Remote Insurance Customer Service Representative (Unlicensed)

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 17 days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 17 days ago

We are hiring customer services agents who are positive and genuinely enjoy helping others....

Remote Work

Customer Service Representative

  • Chesapeake, VA
  • 21 days ago
  • Chesapeake, VA
  • 21 days ago

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments....

Loss Prevention Customer Service Associate

  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 27 days ago
  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 27 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Loss Prevention Customer Service Associate II

  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 28 days ago
  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 28 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Remote Call Center Customer Service Representative

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 30+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 30+ days ago

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients....

Remote Work

Remote Call Center Customer Service Representative

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 30+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 30+ days ago

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients....

Remote Work

Customer Service Rep I

  • Chesapeake, VA
  • 60+ days ago
  • Chesapeake, VA
  • 60+ days ago

40 Overview Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients....

Customer Service Rep I

  • Norfolk, VA (7 miles from Chesapeake, VA)
  • 60+ days ago
  • Norfolk, VA (7 miles from Chesapeake, VA)
  • 60+ days ago

City/State Norfolk, VA Work Shift Multiple shifts available Overview: Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting in Norfolk, VA!...

Customer Service Associate

  • Virginia Beach, VA (10 miles from Chesapeake, VA)
  • 90+ days ago
  • Virginia Beach, VA (10 miles from Chesapeake, VA)
  • 90+ days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

WAH Mortgage Customer Service Representative

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 90+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 90+ days ago

This position supports customer service for mortgage customers....

Remote Mortgage Customer Service Representative

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 90+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 90+ days ago

This position supports customer service for mortgage customers....

Demographic Data for Chesapeake, VA

Moving to Chesapeake, VA? Find some basic demographic data about Chesapeake, VA below.


Local
National
249,734
5,697
Large

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Chesapeake, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Chesapeake, VA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Chesapeake, VA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »