Customer Service Jobs in Florence, TX

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 21 Jobs

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)

  • Killeen, TX (20 miles from Florence, TX)
  • 1 day ago
  • Killeen, TX (20 miles from Florence, TX)
  • 1 day ago

POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...

Retail Customer Service Associate

  • Round Rock, TX (21 miles from Florence, TX)
  • 4 days ago
  • Round Rock, TX (21 miles from Florence, TX)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 130 Sundance Pkwy Ste 300, Round...

Customer Service Representative - Patient Registration

  • Cedar Park, TX (22 miles from Florence, TX)
  • 16 days ago
  • Cedar Park, TX (22 miles from Florence, TX)
  • 16 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Bank Customer Service Representative

  • Killeen, TX (20 miles from Florence, TX)
  • 28 days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 28 days ago

We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients....

Bilingual Customer Service Representative

  • Killeen, TX (20 miles from Florence, TX)
  • 28 days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 28 days ago

We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....

Customer Service Representative (Part-Time)

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

We are looking for part-time customer service agents to join our rapidly growing team!...

Insurance Customer Service Agent

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

A Property and Casualty license is required for this role. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed....

Insurance Customer Service Agent (P&C Licensed)

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

A Property and Casualty license is required for this role....

Customer Service Representative (Hiring Immediately)

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

We are looking for customer service agents to join our rapidly growing team!...

Tax Customer Service Representative II (Experienced)

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

Strong customer service orientation with a professional, friendly, and reassuring demeanor. Ability to work independently in a fast-paced, dynamic environment....

Full-Time Customer Service Representative

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

We are looking for customer service representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support...

Customer Service Representative (Nights)

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

We are looking for customer service agents to join our rapidly growing team on the night shift!...

Customer Service Representative (Full-Time)

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

This position supports customer service, technical support, and customer sales interactions....

Call Center Customer Service Representative

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

Were hiring Customer Service Representatives to deliver exceptional support to our clients. If youre friendly, patient, and solution-oriented, this is the role for you!...

Contact Center Customer Service Representative

  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago
  • Killeen, TX (20 miles from Florence, TX)
  • 30+ days ago

We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO contact center....

Demographic Data for Florence, TX

Moving to Florence, TX? Find some basic demographic data about Florence, TX below.


Local
National
4,688
94
Small

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Florence, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Florence, TX offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Florence, TX
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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