Customer Service Jobs in Austin, TX
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative (Bilingual)
- Cedar Park, TX (19 miles from Austin, TX)
- 4 days ago
- Cedar Park, TX (19 miles from Austin, TX)
- 4 days ago
As a Bilingual Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional...
Customer Service Representative - Cigna Healthcare - Remote
- Austin, TX
- 1 day ago
- Austin, TX
- 1 day ago
Our Customer Service team is seeking dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points...
Remote WorkCustomer Service Representatives in our permanent work from home role $19.50/hr wage....
Remote WorkYou will be responsible for answering inbound calls where youll be addressing customer service inquiries and concerns....
Remote Workservice via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Central Region)
- Austin, TX
- 3 days ago
- Austin, TX
- 3 days ago
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....
Customer Service Representatives will be expected to: - Answer questions and resolve issues with individualized customer service based on phone calls from members and providers. - Utilize multiple applications...
You will inform the field of daily customer service promotions along with providing them with error free orders....
Maximus is currently hiring Bilingual Customer Service Representatives (Spanish and English Calls) to join our team!...
Maximus is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join our team!...
Constituent Service Representative (Customer Service Representative III) 2025-49
- Austin, TX
- 5 days ago
- Austin, TX
- 5 days ago
Maintains a positive, customer service attitude and possesses the ability to consistently exercise tact and courtesy....
service skills Proven track record of achieving objectives Excellent listening and comprehension skills with attention to detail Ability to develop mastery of product knowledge and application process...
Remote WorkCustomer Service Representative (CSR)
- Cedar Park, TX (19 miles from Austin, TX)
- 10 days ago
- Cedar Park, TX (19 miles from Austin, TX)
- 10 days ago
About the role: The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting clients and families, checking in clients...
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air...
Demographic Data for Austin, TX
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Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Austin, TX
Highest Education Level
Customer Services in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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