Customer Service Jobs in Knoxville, TN
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Insurance - Customer Service Rep ( P & C )
- Applegate Insurance Agency
- Knoxville, TN
- 1 day ago
- Applegate Insurance Agency
- Knoxville, TN
- 1 day ago
service, ideally with a focus on P&C or Personal Lines Insurance Active Property & Casualty Insurance License (or ability to obtain upon hire) Strong working knowledge of homeowners, auto, renters,...
PI274646294 a job alert for this search Customer Service Associate Knoxville, Tennessee, United States, 37909...
Customer Service Representative
- Maryville, TN (21 miles from Knoxville, TN)
- 17 hours ago
- Maryville, TN (21 miles from Knoxville, TN)
- 17 hours ago
Maintaining Smith & Wesson's standard of excellence in customer service. Following all Smith & Wesson policies, programs and procedures....
Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)
- Alcoa, TN (11 miles from Knoxville, TN)
- 4 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 4 days ago
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....
Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service....
Knoxville, TN 37922 At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty...
Customer Service Representative
- Sevierville, TN (21 miles from Knoxville, TN)
- 7 days ago
- Sevierville, TN (21 miles from Knoxville, TN)
- 7 days ago
A DAY IN THE LIFE AS A Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers....
What do our Customer Service Representatives (CSR) do? Our CSR’s are the first contact to help resolve customers' concerns....
Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you!...
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
As a member of our Advanced Care Team, agents know the value ADT has in our customers lives and are passionate about providing customers amazing Customer Service....
Customer Service Representatives
- Lenoir City, TN (23 miles from Knoxville, TN)
- 90+ days ago
- Lenoir City, TN (23 miles from Knoxville, TN)
- 90+ days ago
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available. WHAT ARE WE LOOKING FOR?...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Knoxville, TN
Highest Education Level
Customer Services in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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