Customer Service Jobs in Wilkes Barre, PA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Medical Equipment Customer Service Representative
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 1 day ago
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 1 day ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 5 days ago
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 5 days ago
They pride themselves on their commitment to customer service and their ability to deliver high-quality insurance products....
Retail Customer Service Associate
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 28 days ago
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 921 Viewmont Dr, Scranton Dickson...
Customer Service Representative
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 30+ days ago
- Scranton, PA (16 miles from Wilkes Barre, PA)
- 30+ days ago
Customer Service Representative Call Center & Customer Service $ 21 / Hour location_on Scranton, Pennsylvania work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Work...
Customer Service Representative
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 30+ days ago
- Dickson City, PA (20 miles from Wilkes Barre, PA)
- 30+ days ago
Title : Customer Service Representative Location : Dickson City, PA Industry : Healthcare Salary: $18-20/hr....
Demographic Data for Wilkes Barre, PA
Moving to Wilkes Barre, PA? Find some basic demographic data about Wilkes Barre, PA below.
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Salary for Customer Service Jobs in Wilkes Barre, PA
Highest Education Level
Customer Services in Wilkes Barre, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Driving
- Telephone Skills
- Typing
- Friendliness
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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