Customer Service Jobs in Wilkes Barre, PA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 2 days ago
- Pittston, PA (8 miles from Wilkes Barre, PA)
- 2 days ago
service, insurance, contact center, client services Additional Skills & Qualifications Previous experience in any area of the following areas of insurance highly desired: professional liability, small...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 441 Wilkes Barre Township Blvd,...
Insurance Customer Service Representative
- Wilkes Barre, PA
- 30+ days ago
- Wilkes Barre, PA
- 30+ days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
Licensed Customer Service Representative
- Wilkes Barre, PA
- 30+ days ago
- Wilkes Barre, PA
- 30+ days ago
Maintaining industry leading service standards by providing prompt service and one call resolution.Availability and dependability to multitask between systems and job duties such as documentation,...
Demographic Data for Wilkes Barre, PA
Moving to Wilkes Barre, PA? Find some basic demographic data about Wilkes Barre, PA below.
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Salary for Customer Service Jobs in Wilkes Barre, PA
Highest Education Level
Customer Services in Wilkes Barre, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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