Customer Service Jobs in Pittston, PA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-5 of 5 Jobs

Insurance Customer Service Representative

  • Wilkes Barre, PA (8 miles from Pittston, PA)
  • 4 days ago
  • Wilkes Barre, PA (8 miles from Pittston, PA)
  • 4 days ago

& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...

Licensed Customer Service Representative

  • Pittston, PA
  • 6 days ago
  • Pittston, PA
  • 6 days ago

& Casualty license Minimum 2 years of call center experience Preferred Skills Experience in insurance sales Familiarity with: Professional liability Small business insurance Workers' compensation General...

Customer Service Representative

  • Pittston, PA
  • 9 days ago
  • Pittston, PA
  • 9 days ago

Maintaining industry leading service standards by providing prompt service and one call resolution.Availability and dependability to multitask between systems and job duties such as documentation,...

Retail Customer Service Associate

  • Scranton, PA (8 miles from Pittston, PA)
  • 27 days ago
  • Scranton, PA (8 miles from Pittston, PA)
  • 27 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 921 Viewmont Dr, Scranton Dickson...

Medical Equipment Customer Service Representative

  • Dickson City, PA (12 miles from Pittston, PA)
  • 45+ days ago
  • Dickson City, PA (12 miles from Pittston, PA)
  • 45+ days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Demographic Data for Pittston, PA

Moving to Pittston, PA? Find some basic demographic data about Pittston, PA below.


Local
National
35,124
831
Medium

Customer Service Online Courses and Training Opportunities

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Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
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Customer service
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Salary for Customer Service Jobs in Pittston, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Pittston, PA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Pittston, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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