Customer Service Jobs in Dover, PA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-11 of 11 Jobs

Sales Associate - Customer Service Representative

  • Carlisle, PA (22 miles from Dover, PA)
  • 10 days ago
  • Carlisle, PA (22 miles from Dover, PA)
  • 10 days ago

We are actively searching for the ideal person to join our Customer Service Team....

Bilingual Inbound Customer Service Representative

  • Harrisburg, PA (16 miles from Dover, PA)
  • 15 days ago
  • Harrisburg, PA (16 miles from Dover, PA)
  • 15 days ago

We're seeking Bilingual (English/Spanish) Inbound Customer Service Representatives ready to make a meaningful impact in a supportive, structured environment....

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Harrisburg, PA (16 miles from Dover, PA)
  • 15 days ago
  • Harrisburg, PA (16 miles from Dover, PA)
  • 15 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Customer Service Representative

  • York, PA
  • 20 days ago
  • York, PA
  • 20 days ago

Customer Service Representative Requisition Id: 380781 Business Unit: LTL Location: York, PA, US, 17406 **What youll need to succeed as a Customer Service Representative at XPO** Minimum qualifications...

Customer Service Representative

  • Camp Hill, PA (14 miles from Dover, PA)
  • 27 days ago
  • Camp Hill, PA (14 miles from Dover, PA)
  • 27 days ago

Overview Customer Service Representative (On-site, Camp Hill, PA) Starting at $16/hr Why work for Select? We are committed to your growth and success!...

Customer Service Rep - Call Center

  • Harrisburg, PA (16 miles from Dover, PA)
  • 30+ days ago
  • Harrisburg, PA (16 miles from Dover, PA)
  • 30+ days ago

A minimum of one (1) years’ experience in customer service-based center atmosphere, general customer service, medical/dental registration, or other related fields....

Customer Service Representative - Commercial Lines

  • Mechanicsburg, PA (17 miles from Dover, PA)
  • 30+ days ago
  • Mechanicsburg, PA (17 miles from Dover, PA)
  • 30+ days ago

The Ideal Candidate You enjoy problem solving with great, customer-service minded solutions Teamwork is part of your DNA and you are looking for a great opportunity to be a part of a team, learn from...

Retail Customer Service Associate

  • York, PA
  • 45+ days ago
  • York, PA
  • 45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2801 E Market St, York, PA 17402...

Retail Customer Service Associate

  • Harrisburg, PA (16 miles from Dover, PA)
  • 45+ days ago
  • Harrisburg, PA (16 miles from Dover, PA)
  • 45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 6781 Grayson Rd, Harrisburg, PA...

Customer Service Representative

  • York, PA
  • 90+ days ago
  • York, PA
  • 90+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Rep

  • Harrisburg, PA (16 miles from Dover, PA)
  • 90+ days ago
  • Harrisburg, PA (16 miles from Dover, PA)
  • 90+ days ago

A minimum of one (1) years’ experience in customer service-based center atmosphere, general customer service, medical/dental registration, or other related fields....

Demographic Data for Dover, PA

Moving to Dover, PA? Find some basic demographic data about Dover, PA below.


Local
National
26,317
281
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
customer service
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Salary for Customer Service Jobs in Dover, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Dover, PA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Dover, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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