Customer Service Jobs in Dickson City, PA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Licensed Customer Service Representative
- Wilkes Barre, PA (20 miles from Dickson City, PA)
- 1 day ago
- Wilkes Barre, PA (20 miles from Dickson City, PA)
- 1 day ago
Maintaining industry leading service standards by providing prompt service and one call resolution.Availability and dependability to multitask between systems and job duties such as documentation,...
Customer Service Representative
- Pittston, PA (12 miles from Dickson City, PA)
- 3 days ago
- Pittston, PA (12 miles from Dickson City, PA)
- 3 days ago
Maintaining industry leading service standards by providing prompt service and one call resolution.Availability and dependability to multitask between systems and job duties such as documentation,...
Retail Customer Service Associate
- Scranton, PA (4 miles from Dickson City, PA)
- 21 days ago
- Scranton, PA (4 miles from Dickson City, PA)
- 21 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 921 Viewmont Dr, Scranton Dickson...
Medical Equipment Customer Service Representative
- Scranton, PA (4 miles from Dickson City, PA)
- 28 days ago
- Scranton, PA (4 miles from Dickson City, PA)
- 28 days ago
For additional information, visit our company homepage Rotech.comOverview and ResponsibilitiesJob SummaryWe are seeking a dedicated Customer Service Representative to join our team....
Demographic Data for Dickson City, PA
Moving to Dickson City, PA? Find some basic demographic data about Dickson City, PA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Dickson City, PA
Highest Education Level
Customer Services in Dickson City, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »