Customer Service Jobs in Dauphin, PA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-9 of 9 Jobs

Customer Service Representative - Express Scripts -Remote

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 23 hours ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 23 hours ago

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service....

Remote Work

Retail Customer Service Associate

  • Mechanicsburg, PA (13 miles from Dauphin, PA)
  • 4 days ago
  • Mechanicsburg, PA (13 miles from Dauphin, PA)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 6520 Carlisle Pike Ste 250, Mechanicsburg...

Remote Customer Service Representative

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 9 days ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 9 days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Spanish Bilingual Remote Customer Service Representative

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 9 days ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 9 days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Bilingual Inbound Customer Service Representative

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 25 days ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 25 days ago

We're seeking Bilingual (English/Spanish) Inbound Customer Service Representatives ready to make a meaningful impact in a supportive, structured environment....

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 25 days ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 25 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Customer Service Representative

  • Camp Hill, PA (11 miles from Dauphin, PA)
  • 30+ days ago
  • Camp Hill, PA (11 miles from Dauphin, PA)
  • 30+ days ago

Overview Customer Service Representative (On-site, Camp Hill, PA) Starting at $16/hr Why work for Select? We are committed to your growth and success!...

Customer Service Rep - Call Center

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 45+ days ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 45+ days ago

A minimum of one (1) years’ experience in customer service-based center atmosphere, general customer service, medical/dental registration, or other related fields....

Customer Service Rep

  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 90+ days ago
  • Harrisburg, PA (10 miles from Dauphin, PA)
  • 90+ days ago

A minimum of one (1) years’ experience in customer service-based center atmosphere, general customer service, medical/dental registration, or other related fields....

Demographic Data for Dauphin, PA

Moving to Dauphin, PA? Find some basic demographic data about Dauphin, PA below.


Local
National
4,324
68
Small

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Dauphin, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Dauphin, PA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Dauphin, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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