Customer Service Jobs in Springfield, OH
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Huber Heights, OH (16 miles from Springfield, OH)
- 9 days ago
- Huber Heights, OH (16 miles from Springfield, OH)
- 9 days ago
Position Description: The Customer Service Representative acts as the liaison between the customer and the company....
Customer Service Representative
- Beavercreek, OH (23 miles from Springfield, OH)
- 24 days ago
- Beavercreek, OH (23 miles from Springfield, OH)
- 24 days ago
Possess telephone charisma and excellent communication and customer service skills. Must demonstrate a friendly helpful manner and individual responsibility and accountability. Qualifications...
Retail Customer Service Associate
- Beavercreek, OH (23 miles from Springfield, OH)
- 30+ days ago
- Beavercreek, OH (23 miles from Springfield, OH)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3446 Pentagon Blvd, Beavercreek,...
Customer Service Representative - PT
- Vandalia, OH (22 miles from Springfield, OH)
- 90+ days ago
- Vandalia, OH (22 miles from Springfield, OH)
- 90+ days ago
service....
Customer Service Representative - FT
- Vandalia, OH (22 miles from Springfield, OH)
- 90+ days ago
- Vandalia, OH (22 miles from Springfield, OH)
- 90+ days ago
service....
Customer Service Rep(02340) - 417 W McCreight St
- Springfield, OH
- 90+ days ago
- Springfield, OH
- 90+ days ago
Company Description Job Description Customer Service Representative: The following general description applies to all Customer Service Representatives. Please read the information listed below....
Customer Service Rep(02279) - 1756 S Limestone St
- Springfield, OH
- 90+ days ago
- Springfield, OH
- 90+ days ago
Customer Service Representative: The following general description applies to all Customer Service Representatives. Please read the information listed below. ABOUT THE JOB: You got game?...
Customer Service Rep(02346) - 766 Scioto St
- Urbana, OH (13 miles from Springfield, OH)
- 90+ days ago
- Urbana, OH (13 miles from Springfield, OH)
- 90+ days ago
Customer Service Representative: The following general description applies to all Customer Service Representatives. Please read the information listed below. ABOUT THE JOB: You got game?...
Demographic Data for Springfield, OH
Moving to Springfield, OH? Find some basic demographic data about Springfield, OH below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Springfield, OH
Highest Education Level
Customer Services in Springfield, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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