Customer Service Jobs in Lancaster, OH
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Reynoldsburg, OH (20 miles from Lancaster, OH)
- 8 days ago
- Reynoldsburg, OH (20 miles from Lancaster, OH)
- 8 days ago
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative I
- Etna, OH (19 miles from Lancaster, OH)
- 7 days ago
- Etna, OH (19 miles from Lancaster, OH)
- 7 days ago
service skills Qualifications H.S. diploma/GED required One (1) year or more in sales and/or customer service required....
Customer Service Representative
- Circleville, OH (18 miles from Lancaster, OH)
- 10 days ago
- Circleville, OH (18 miles from Lancaster, OH)
- 10 days ago
This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations....
Retail Customer Service Associate
- Reynoldsburg, OH (20 miles from Lancaster, OH)
- 45+ days ago
- Reynoldsburg, OH (20 miles from Lancaster, OH)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2675 Taylor Road Ext, Reynoldsburg...
Customer Service Representative
- Hebron, OH (20 miles from Lancaster, OH)
- 60+ days ago
- Hebron, OH (20 miles from Lancaster, OH)
- 60+ days ago
Reporting to Customer Service Supervisor, this person will be responsible for improving and assisting in various customer service responsibilities and data entry aspects....
Demographic Data for Lancaster, OH
Moving to Lancaster, OH? Find some basic demographic data about Lancaster, OH below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Lancaster, OH
Highest Education Level
Customer Services in Lancaster, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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