Customer Service Jobs in Franklin, OH
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Patient Services
- Mason, OH (12 miles from Franklin, OH)
- 23 days ago
- Mason, OH (12 miles from Franklin, OH)
- 23 days ago
Job DescriptionTHE POSITION: The Customer Service Representative, or Program Specialist II, will provide dedicated support to patients and doctors for activities related to benefit coverage, payments...
Retail Loss Prevention Customer Service Associate II
- Miamisburg, OH (7 miles from Franklin, OH)
- 24 days ago
- Miamisburg, OH (7 miles from Franklin, OH)
- 24 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative II
- Mason, OH (12 miles from Franklin, OH)
- 25 days ago
- Mason, OH (12 miles from Franklin, OH)
- 25 days ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
PL Account Manager / Customer Service Representative
- Montgomery, OH (19 miles from Franklin, OH)
- 30+ days ago
- Montgomery, OH (19 miles from Franklin, OH)
- 30+ days ago
ability Team player with initiative and integrity Able to handle stress, multitask, and prioritize Job Requirements: Requirements: Must obtain OH Property & Casualty License Strong customer service...
Retail Customer Service Associate
- Beavercreek, OH (15 miles from Franklin, OH)
- 45+ days ago
- Beavercreek, OH (15 miles from Franklin, OH)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3446 Pentagon Blvd, Beavercreek,...
Demographic Data for Franklin, OH
Moving to Franklin, OH? Find some basic demographic data about Franklin, OH below.
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Salary for Customer Service Jobs in Franklin, OH
Highest Education Level
Customer Services in Franklin, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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