Customer Service Jobs in Franklin, OH
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative Bilingual (Spanish)
- Monroe, OH (6 miles from Franklin, OH)
- 1 day ago
- Monroe, OH (6 miles from Franklin, OH)
- 1 day ago
This position reports directly to the Customer Service Supervisor....
Customer Service Representative
- Maineville, OH (14 miles from Franklin, OH)
- 13 days ago
- Maineville, OH (14 miles from Franklin, OH)
- 13 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative
- Huber Heights, OH (24 miles from Franklin, OH)
- 23 days ago
- Huber Heights, OH (24 miles from Franklin, OH)
- 23 days ago
Position Description: The Customer Service Representative acts as the liaison between the customer and the company....
Customer Service Representative - Cosmetics
- Mason, OH (12 miles from Franklin, OH)
- 29 days ago
- Mason, OH (12 miles from Franklin, OH)
- 29 days ago
The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments....
Customer Service Representative
- Mason, OH (12 miles from Franklin, OH)
- 30+ days ago
- Mason, OH (12 miles from Franklin, OH)
- 30+ days ago
The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments....
Customer Service Representative
- Beavercreek, OH (15 miles from Franklin, OH)
- 30+ days ago
- Beavercreek, OH (15 miles from Franklin, OH)
- 30+ days ago
Possess telephone charisma and excellent communication and customer service skills. Must demonstrate a friendly helpful manner and individual responsibility and accountability. Qualifications...
Life - Associate Customer Service Representative
- Fairfield, OH (12 miles from Franklin, OH)
- 30+ days ago
- Fairfield, OH (12 miles from Franklin, OH)
- 30+ days ago
Be ready to\: provide outstanding customer service handle 50-60 incoming calls daily with ease process changes on existing insurance policies, including policy changes, conversions, reinstatements and...
Retail Customer Service Associate
- Washington Township, OH (11 miles from Franklin, OH)
- 30+ days ago
- Washington Township, OH (11 miles from Franklin, OH)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1111 Miamisburg Centerville Rd,...
Accounting - Customer Service Representative
- Fairfield, OH (12 miles from Franklin, OH)
- 30+ days ago
- Fairfield, OH (12 miles from Franklin, OH)
- 30+ days ago
service experience, 2-4 years preferred prior help desk experience preferred customer service experience preferred attitude for excellence in customer service the ability to analyze and solve problems...
Retail Customer Service Associate
- Washington Township, OH (8 miles from Franklin, OH)
- 45+ days ago
- Washington Township, OH (8 miles from Franklin, OH)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1111 Miamisburg Centerville Rd,...
Customer Service Associate - Weekend Availability
- West Chester, OH (14 miles from Franklin, OH)
- 90+ days ago
- West Chester, OH (14 miles from Franklin, OH)
- 90+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Franklin, OH
Moving to Franklin, OH? Find some basic demographic data about Franklin, OH below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, OH
Highest Education Level
Customer Services in Franklin, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Driving
- Written Communication
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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