Customer Service Jobs in Covington, OH

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-12 of 12 Jobs

Customer Service Representative

  • Vandalia, OH (17 miles from Covington, OH)
  • 10 days ago
  • Vandalia, OH (17 miles from Covington, OH)
  • 10 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Retail Customer Service Associate

  • Dayton, OH (22 miles from Covington, OH)
  • 4 days ago
  • Dayton, OH (22 miles from Covington, OH)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 6955 Miller Ln, Dayton, OH 45414...

Customer Service Representative

  • Dayton, OH (22 miles from Covington, OH)
  • 13 days ago
  • Dayton, OH (22 miles from Covington, OH)
  • 13 days ago

What Do IAA Customer Service Reps Do?...

Customer Service Representative

  • Sidney, OH (13 miles from Covington, OH)
  • 16 days ago
  • Sidney, OH (13 miles from Covington, OH)
  • 16 days ago

Job Purpose and Impact The Customer Service Representative will execute a limited scale of customer service activities for a single site team....

Customer Service Representative

  • Dayton, OH (22 miles from Covington, OH)
  • 20 days ago
  • Dayton, OH (22 miles from Covington, OH)
  • 20 days ago

A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE What I Do As A Customer Experience Specialist ( The Customer Service Representative provides excellent customer service by answering phones, scheduling...

Customer Service Representative - Cosmetics

  • Dayton, OH (22 miles from Covington, OH)
  • 21 days ago
  • Dayton, OH (22 miles from Covington, OH)
  • 21 days ago

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations...

Customer Service Representative I

  • Troy, OH (10 miles from Covington, OH)
  • 21 days ago
  • Troy, OH (10 miles from Covington, OH)
  • 21 days ago

Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and...

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Dayton, OH (22 miles from Covington, OH)
  • 26 days ago
  • Dayton, OH (22 miles from Covington, OH)
  • 26 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Customer Service Representative

  • Huber Heights, OH (22 miles from Covington, OH)
  • 30+ days ago
  • Huber Heights, OH (22 miles from Covington, OH)
  • 30+ days ago

Position Description: The Customer Service Representative acts as the liaison between the customer and the company....

Customer Service Representative

  • Dayton, OH (22 miles from Covington, OH)
  • 60+ days ago
  • Dayton, OH (22 miles from Covington, OH)
  • 60+ days ago

Overview As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base....

Customer Service Representative - PT

  • Vandalia, OH (17 miles from Covington, OH)
  • 90+ days ago
  • Vandalia, OH (17 miles from Covington, OH)
  • 90+ days ago

service....

Customer Service Representative - FT

  • Vandalia, OH (17 miles from Covington, OH)
  • 90+ days ago
  • Vandalia, OH (17 miles from Covington, OH)
  • 90+ days ago

service....

Demographic Data for Covington, OH

Moving to Covington, OH? Find some basic demographic data about Covington, OH below.


Local
National
5,438
133
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Covington, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Covington, OH offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Covington, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »