Customer Service Jobs in Cleveland, OH

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 20 Jobs

Customer Service Representative

  • Cleveland, OH
  • 9 hours ago
  • Cleveland, OH
  • 9 hours ago

Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the position....

Customer Service Representative

  • Lorain, OH (24 miles from Cleveland, OH)
  • 7 days ago
  • Lorain, OH (24 miles from Cleveland, OH)
  • 7 days ago

What Do IAA Customer Service Reps Do?...

Customer Service Representative - PT

  • Cleveland, OH
  • 15 days ago
  • Cleveland, OH
  • 15 days ago

service....

Retail Customer Service Representative/Cashier

  • Mayfield Hts, OH (11 miles from Cleveland, OH)
  • 18 days ago
  • Mayfield Hts, OH (11 miles from Cleveland, OH)
  • 18 days ago

We are currently seeking self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....

Customer Service Representative - FT

  • Cleveland, OH
  • 19 days ago
  • Cleveland, OH
  • 19 days ago

service....

Representative, Pharmacy

  • Cleveland, OH
  • 19 days ago
  • Cleveland, OH
  • 19 days ago

**JOB QUALIFICATIONS** **Required Education** High School Diploma or GED equivalent **Required Experience** 1-3 years of call center or customer service experience **Preferred Education** Associate...

Customer Service Representative

  • Westlake, OH (12 miles from Cleveland, OH)
  • 26 days ago
  • Westlake, OH (12 miles from Cleveland, OH)
  • 26 days ago

Customer Service Representative Location: Westlake, OH Work schedule: Monday- Friday, 8- 5 Type: Contract Overview Leading consumer goods company looking for an experienced Customer Service Representative...

Metro Lexus Auto Spa - Customer Service Representatives (Part Time & Full Time)

  • Cleveland, OH
  • 30+ days ago
  • Cleveland, OH
  • 30+ days ago

Our Team is a group of hard working professionals who are passionate about our vehicles and being Number 1 in customer service....

Customer Service Representative

  • Cleveland, OH
  • 30+ days ago
  • Cleveland, OH
  • 30+ days ago

The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch....

Customer Service Representative

  • Brooklyn, OH (4 miles from Cleveland, OH)
  • 30+ days ago
  • Brooklyn, OH (4 miles from Cleveland, OH)
  • 30+ days ago

Customer Service Representative Call Center & Customer Service $ 19 / Hour location_on Brooklyn, Ohio work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...

Customer Service Representative I

  • Cleveland, OH
  • 45+ days ago
  • Cleveland, OH
  • 45+ days ago

As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional....

Retail Customer Service Associate

  • Fairlawn, OH (23 miles from Cleveland, OH)
  • 45+ days ago
  • Fairlawn, OH (23 miles from Cleveland, OH)
  • 45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3750 W Market St Unit J, Fairlawn...

Customer Service Representative (Onsite)

  • Broadview Heights, OH (12 miles from Cleveland, OH)
  • 45+ days ago
  • Broadview Heights, OH (12 miles from Cleveland, OH)
  • 45+ days ago

Role Overview: Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!...

Customer Service Representative

  • Cleveland, OH
  • 45+ days ago
  • Cleveland, OH
  • 45+ days ago

EXACTA Land Surveyors, is one of the nations premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Indiana, Maryland, New Jersey, Virginia,...

Customer Service Associate

  • Cleveland, OH (8 miles from Cleveland, OH)
  • 60+ days ago
  • Cleveland, OH (8 miles from Cleveland, OH)
  • 60+ days ago

service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...

Demographic Data for Cleveland, OH

Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.


Local
National
744,205
16,532
Large

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Jobs in Cleveland, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Cleveland, OH offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.4%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Cleveland, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »