Customer Service Jobs in Raleigh, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
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Healthcare Customer Service Representative - Starts 7/07
- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Join a large non-profit Healthcare system based in MN! Job Description This position is responsible to apply knowledge of the company's business, products, members and operations to accurately and...
Remote WorkLab Customer Service Rep - Phlebotomy
- Cary, NC (8 miles from Raleigh, NC)
- 1 day ago
- Cary, NC (8 miles from Raleigh, NC)
- 1 day ago
Summary: Provides customer services and schedule services and performs phlebotomy within the UNC Rex Laboratory departments. Prior phlebotomy experience required. Experience with EPIC preferred....
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Medicaid Customer Service Representative
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
Hourly Rate: $16.00 to $20.00 (Hourly Rates are based on education, experience, equity, and budget) Position Overview: The Medicaid Customer Service Representative for Workforce Management is designed...
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer Service Representative
- Morrisville, NC (11 miles from Raleigh, NC)
- 5 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 5 days ago
Customer Service Representatives are expected to project a positive company image and experience through phone interaction....
Seasonal Customer Service Representative - Streets at Southpoint
- Durham, NC (21 miles from Raleigh, NC)
- 5 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 5 days ago
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...
Customer Service Rep - Medicaid Location: Raleigh, North Carolina Type: Contract To Hire Compensation: $15 - $15 hourly Contractor Work Model: Hybrid Customer Service Rep Seize your opportunity to make...
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote Work- Morrisville, NC (11 miles from Raleigh, NC)
- 18 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 18 days ago
A client of Innova Solutions is immediately hiring for a Customer Service Rep (Remote) Role: Customer Service Rep (Remote) Position type: Full-time Contract, potential contract to hire Duration: 6 months...
Remote WorkRetail Customer Service Associate
- Wake Forest, NC (14 miles from Raleigh, NC)
- 22 days ago
- Wake Forest, NC (14 miles from Raleigh, NC)
- 22 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 11460 Royall Cotton Road, Wake Forest...
Representative, Customer Service - Insurance Verification
- Raleigh, NC
- 30+ days ago
- Raleigh, NC
- 30+ days ago
_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer...
Customer Service Representative
- Youngsville, NC (18 miles from Raleigh, NC)
- 30+ days ago
- Youngsville, NC (18 miles from Raleigh, NC)
- 30+ days ago
What You Will Be Doing: Answer customer service calls within defined Key Performance Indicators....
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems....
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Raleigh, NC
Highest Education Level
Customer Services in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Reporting
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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