Customer Service Jobs in North Carolina
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....
experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) General knowledge of assigned area's products and customer service activities....
Remote WorkAutomotive Valve Parts Customer Service Representative I
- Mooresville, NC
- 3 days ago
- Mooresville, NC
- 3 days ago
Description Position Overview The Automotive Customer Service Rep will drive Victory 1 Performance sales growth by delivering superior customer service and promoting the company's high-performance valvetrain...
Customer Service Representative, Life Contact Center
- Greensboro, NC
- 3 days ago
- Greensboro, NC
- 3 days ago
Customer service experience or data entry experience while using multiple systems....
Remote WorkThe Shop Care CSR I is responsible for documenting and communicating pricing approval and denial information as part of the Safelite Solutions claims handling process established by the Insurance Carrier...
Remote Workservice via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Property Casualty Customer Service Representative
- Greensboro, NC
- 4 days ago
- Greensboro, NC
- 4 days ago
Insurance License in good standing Skills & Experience to Be Successful 2+ years of customer service experience in the insurance industry Comprehensive knowledge of commercial property, general liability...
service preferred Experience in a healthcare customer service call center setting Strong communication skills, both verbal and written Ability to handle stressful situations with patience and professionalism...
As a company committed to engineering socks that help people achieve their personal best, the Customer Service Representative will work closely with multiple teams across the company....
**Required Qualifications:** + High School Diploma / GED OR equivalent work experience + Must be 18 years of age OR Older + 2+ years of experience in Customer Service + This position involves inbound...
Remote WorkHealthcare Customer Service Representative - Starts 7/07
- Charlotte, NC
- 6 days ago
- Charlotte, NC
- 6 days ago
Join a large non-profit Healthcare system based in MN! Job Description This position is responsible to apply knowledge of the company's business, products, members and operations to accurately and...
Remote WorkCustomer Service Representative Classic Collision is now hiring a Customer Service Representative....
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management...
Spanish Bilingual Customer Service Representative
- Fayetteville, NC
- 8 days ago
- Fayetteville, NC
- 8 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in North Carolina
Highest Education Level
Customer Services in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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