Customer Service Jobs in Monroe, NC

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 29 Jobs

Customer Service Rep - Sr

  • Mint Hill, NC (10 miles from Monroe, NC)
  • 8 hours ago
  • Mint Hill, NC (10 miles from Monroe, NC)
  • 8 hours ago

Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....

Customer Service Representative I

  • Charlotte, NC (20 miles from Monroe, NC)
  • 3 days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 3 days ago

Department: 11605 Enterprise Revenue Cycle - Customer Service Excellence Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Weekdays Job Summary Customer...

Retail Customer Service Associate

  • Matthews, NC (8 miles from Monroe, NC)
  • 4 days ago
  • Matthews, NC (8 miles from Monroe, NC)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1801 Windsor Square Dr, Matthews...

Retail Loss Prevention Customer Service Associate

  • Indian Land, SC (19 miles from Monroe, NC)
  • 5 days ago
  • Indian Land, SC (19 miles from Monroe, NC)
  • 5 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate

  • Charlotte, NC (20 miles from Monroe, NC)
  • 7 days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 7 days ago

services Provide information to managers as well as internal and external customers to resolve customer issues Required Qualifications: 6+ months of Customer Service, Financial Services or Contact...

Customer Service Representative

  • Charlotte, NC (20 miles from Monroe, NC)
  • 10 days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 10 days ago

Only) Inbound/Outbound | Full-Time | Structured Call Center Environment Are you a customer service pro who thrives in a fast-paced, high-energy environment?...

Remote Work

Medical Equipment Customer Service Representative

  • Charlotte, NC (20 miles from Monroe, NC)
  • 10 days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 10 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Rep

  • Charlotte, NC (20 miles from Monroe, NC)
  • 14 days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 14 days ago

Bachelor's Degree preferred. 5-7 years of experience in customer service, and/or aftermarket manufacturing....

Customer Service Representative

  • Charlotte, NC (20 miles from Monroe, NC)
  • 26 days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 26 days ago

In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....

Retail Loss Prevention Customer Service Associate

  • Concord, NC (21 miles from Monroe, NC)
  • 29 days ago
  • Concord, NC (21 miles from Monroe, NC)
  • 29 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service - Insurance - Licensed (440)

  • Charlotte, NC (20 miles from Monroe, NC)
  • 30+ days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 30+ days ago

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management...

Spanish Bilingual Customer Service Representative

  • Monroe, NC
  • 30+ days ago
  • Monroe, NC
  • 30+ days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Customer Service Representative

  • Concord, NC (21 miles from Monroe, NC)
  • 30+ days ago
  • Concord, NC (21 miles from Monroe, NC)
  • 30+ days ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

Client Support Specialist, Business Insurance

  • Charlotte, NC (20 miles from Monroe, NC)
  • 30+ days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 30+ days ago

Minimum Two (2) years Commercial Insurance experience, preferably in an agency. Property & Casualty license (or ability to obtain within 90 days). Insurance designation (i.e....

Customer Service Representative

  • Charlotte, NC (20 miles from Monroe, NC)
  • 30+ days ago
  • Charlotte, NC (20 miles from Monroe, NC)
  • 30+ days ago

Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....

Demographic Data for Monroe, NC

Moving to Monroe, NC? Find some basic demographic data about Monroe, NC below.


Local
National
80,442
1,964
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Monroe, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Monroe, NC offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Monroe, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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