Customer Service Jobs in Monroe, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Mint Hill, NC (10 miles from Monroe, NC)
- 8 hours ago
- Mint Hill, NC (10 miles from Monroe, NC)
- 8 hours ago
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....
Customer Service Representative I
- Charlotte, NC (20 miles from Monroe, NC)
- 3 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 3 days ago
Department: 11605 Enterprise Revenue Cycle - Customer Service Excellence Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Weekdays Job Summary Customer...
Retail Customer Service Associate
- Matthews, NC (8 miles from Monroe, NC)
- 4 days ago
- Matthews, NC (8 miles from Monroe, NC)
- 4 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1801 Windsor Square Dr, Matthews...
Retail Loss Prevention Customer Service Associate
- Indian Land, SC (19 miles from Monroe, NC)
- 5 days ago
- Indian Land, SC (19 miles from Monroe, NC)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Charlotte, NC (20 miles from Monroe, NC)
- 7 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 7 days ago
services Provide information to managers as well as internal and external customers to resolve customer issues Required Qualifications: 6+ months of Customer Service, Financial Services or Contact...
Customer Service Representative
- Charlotte, NC (20 miles from Monroe, NC)
- 10 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 10 days ago
Only) Inbound/Outbound | Full-Time | Structured Call Center Environment Are you a customer service pro who thrives in a fast-paced, high-energy environment?...
Remote WorkMedical Equipment Customer Service Representative
- Charlotte, NC (20 miles from Monroe, NC)
- 10 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 10 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
- Charlotte, NC (20 miles from Monroe, NC)
- 14 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 14 days ago
Bachelor's Degree preferred. 5-7 years of experience in customer service, and/or aftermarket manufacturing....
Customer Service Representative
- Charlotte, NC (20 miles from Monroe, NC)
- 26 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 26 days ago
In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....
Retail Loss Prevention Customer Service Associate
- Concord, NC (21 miles from Monroe, NC)
- 29 days ago
- Concord, NC (21 miles from Monroe, NC)
- 29 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service - Insurance - Licensed (440)
- Charlotte, NC (20 miles from Monroe, NC)
- 30+ days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 30+ days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management...
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Customer Service Representative
- Concord, NC (21 miles from Monroe, NC)
- 30+ days ago
- Concord, NC (21 miles from Monroe, NC)
- 30+ days ago
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkClient Support Specialist, Business Insurance
- Charlotte, NC (20 miles from Monroe, NC)
- 30+ days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 30+ days ago
Minimum Two (2) years Commercial Insurance experience, preferably in an agency. Property & Casualty license (or ability to obtain within 90 days). Insurance designation (i.e....
Customer Service Representative
- Charlotte, NC (20 miles from Monroe, NC)
- 30+ days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 30+ days ago
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....
Demographic Data for Monroe, NC
Moving to Monroe, NC? Find some basic demographic data about Monroe, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Monroe, NC
Highest Education Level
Customer Services in Monroe, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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