Customer Service Jobs in Matthews, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Retail Loss Prevention Customer Service Associate
- Indian Land, SC (10 miles from Matthews, NC)
- 6 hours ago
- Indian Land, SC (10 miles from Matthews, NC)
- 6 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 2 days ago
services Provide information to managers as well as internal and external customers to resolve customer issues Required Qualifications: 6+ months of Customer Service, Financial Services or Contact...
Retail Loss Prevention Customer Service Associate
- Fort Mill, SC (17 miles from Matthews, NC)
- 2 days ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 2 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)
- Fort Mill, SC (17 miles from Matthews, NC)
- 4 days ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 4 days ago
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 5 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 5 days ago
Only) Inbound/Outbound | Full-Time | Structured Call Center Environment Are you a customer service pro who thrives in a fast-paced, high-energy environment?...
Remote WorkMedical Equipment Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 5 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 5 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Retail Loss Prevention Customer Service Associate II
- Huntersville, NC (24 miles from Matthews, NC)
- 7 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Charlotte, NC (13 miles from Matthews, NC)
- 9 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 days ago
Bachelor's Degree preferred. 5-7 years of experience in customer service, and/or aftermarket manufacturing....
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 21 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 21 days ago
In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....
Customer Service Representative (Remote)
- Fort Mill, SC (17 miles from Matthews, NC)
- 24 days ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 24 days ago
What We Do Customer Service Representatives may be found in service-related call center or non-call center environments....
Remote WorkCustomer Service - Insurance - Licensed (440)
- Charlotte, NC (13 miles from Matthews, NC)
- 28 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 28 days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management...
Spanish Bilingual Customer Service Representative
- Monroe, NC (8 miles from Matthews, NC)
- 28 days ago
- Monroe, NC (8 miles from Matthews, NC)
- 28 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Customer Service Representative
- Rock Hill, SC (22 miles from Matthews, NC)
- 28 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 28 days ago
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkClient Support Specialist, Business Insurance
- Charlotte, NC (13 miles from Matthews, NC)
- 29 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 29 days ago
Minimum Two (2) years Commercial Insurance experience, preferably in an agency. Property & Casualty license (or ability to obtain within 90 days). Insurance designation (i.e....
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 30+ days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 30+ days ago
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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