Customer Service Jobs in Gastonia, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....
Shop Care Customer Service Representative (CSR)
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
The Shop Care CSR I is responsible for documenting and communicating pricing approval and denial information as part of the Safelite Solutions claims handling process established by the Insurance Carrier...
Remote Workservice via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative (Remote)
- Fort Mill, SC (19 miles from Gastonia, NC)
- 5 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 5 days ago
What We Do Customer Service Representatives may be found in service-related call center or non-call center environments....
Remote WorkCustomer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Healthcare Customer Service Representative - Starts 7/07
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
Join a large non-profit Healthcare system based in MN! Job Description This position is responsible to apply knowledge of the company's business, products, members and operations to accurately and...
Remote WorkCustomer Service - Insurance - Licensed (440)
- Charlotte, NC (22 miles from Gastonia, NC)
- 8 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 8 days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management...
Spanish Bilingual Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 8 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 8 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 9 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 9 days ago
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkClient Support Specialist, Business Insurance
- Charlotte, NC (22 miles from Gastonia, NC)
- 10 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 10 days ago
Minimum Two (2) years Commercial Insurance experience, preferably in an agency. Property & Casualty license (or ability to obtain within 90 days). Insurance designation (i.e....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 10 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 10 days ago
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....
Customer Service Representative
- Denver, NC (22 miles from Gastonia, NC)
- 13 days ago
- Denver, NC (22 miles from Gastonia, NC)
- 13 days ago
Denver, NC 28037 Job Duties and Responsibilities: Provide unmatched customer service....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 19 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 19 days ago
JOB DESCRIPTION: The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met....
Customer Service Representative - FT
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
service....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 30+ days ago
Current Property and Casualty License, as required by the State Department of Insurance, to effectively service clients, or be willing and able to obtain all required licenses within the first 90 days...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Gastonia, NC
Highest Education Level
Customer Services in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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