Customer Service Jobs in Gastonia, NC

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 33 Jobs

Canella Heating & Air Conditioning - Customer Service Representative

  • Denver, NC (22 miles from Gastonia, NC)
  • 4 hours ago
  • Denver, NC (22 miles from Gastonia, NC)
  • 4 hours ago

St West Conover, NC 28613 OR 4738 N NC16 Business Hwy, Denver, NC 28037 Job Duties and Responsibilities: Provide unmatched customer service....

Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)

  • Fort Mill, SC (19 miles from Gastonia, NC)
  • 17 hours ago
  • Fort Mill, SC (19 miles from Gastonia, NC)
  • 17 hours ago

** Our Customer Service Reps can start between **$18.50 - $20.50/ hour** depending on experience and geographical location within the southeast region **!...

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago

Only) Inbound/Outbound | Full-Time | Structured Call Center Environment Are you a customer service pro who thrives in a fast-paced, high-energy environment?...

Remote Work

Medical Equipment Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 1 day ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Rep

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 5 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 5 days ago

Bachelor's Degree preferred. 5-7 years of experience in customer service, and/or aftermarket manufacturing....

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 17 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 17 days ago

In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....

Customer Service Representative (Remote)

  • Fort Mill, SC (19 miles from Gastonia, NC)
  • 21 days ago
  • Fort Mill, SC (19 miles from Gastonia, NC)
  • 21 days ago

What We Do Customer Service Representatives may be found in service-related call center or non-call center environments....

Remote Work

Customer Service - Insurance - Licensed (440)

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 24 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 24 days ago

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management...

Spanish Bilingual Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 24 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 24 days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 25 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 25 days ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

Client Support Specialist, Business Insurance

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 26 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 26 days ago

Minimum Two (2) years Commercial Insurance experience, preferably in an agency. Property & Casualty license (or ability to obtain within 90 days). Insurance designation (i.e....

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 26 days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 26 days ago

Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns....

Customer Service Representative

  • Denver, NC (22 miles from Gastonia, NC)
  • 29 days ago
  • Denver, NC (22 miles from Gastonia, NC)
  • 29 days ago

Denver, NC 28037 Job Duties and Responsibilities: Provide unmatched customer service....

Customer Service Representative

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 30+ days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 30+ days ago

JOB DESCRIPTION: The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met....

Retail Loss Prevention Customer Service Associate

  • Charlotte, NC (22 miles from Gastonia, NC)
  • 45+ days ago
  • Charlotte, NC (22 miles from Gastonia, NC)
  • 45+ days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Demographic Data for Gastonia, NC

Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.


Local
National
110,212
2,452
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Jobs in Gastonia, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Gastonia, NC offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Gastonia, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »