Customer Service Jobs in Durham, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Customer Service Representative **Sr....
Remote WorkCustomer Service Representative - Express Scripts -Remote
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service....
Remote WorkRetail Customer Service Associate
- Wake Forest, NC (19 miles from Durham, NC)
- 5 days ago
- Wake Forest, NC (19 miles from Durham, NC)
- 5 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 11460 Royall Cotton Road, Wake Forest...
Remote Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
Remote Customer Service Representative Earn between $14.50 - $16 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkCustomer Service Representative
- Cary, NC (17 miles from Durham, NC)
- 8 days ago
- Cary, NC (17 miles from Durham, NC)
- 8 days ago
Customer Service Representative Call Center & Customer Service $ 20.40 / Hour location_on Cary, North Carolina work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 9 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 9 days ago
Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems....
Customer Service Representative
- Morrisville, NC (10 miles from Durham, NC)
- 15 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 15 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
- Morrisville, NC (10 miles from Durham, NC)
- 22 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 22 days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer Service Rep - Medicaid
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
Customer Service Rep - Medicaid Location: Raleigh, North Carolina Type: Contract To Hire Compensation: $15 - $15 hourly Contractor Work Model: Hybrid Customer Service Rep Seize your opportunity to make...
Overnight Customer Service Representative
- Apex, NC (19 miles from Durham, NC)
- 90+ days ago
- Apex, NC (19 miles from Durham, NC)
- 90+ days ago
Store 2723795: 1410 W Williams St Cw, Apex, North Carolina 27523 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Graham, NC (24 miles from Durham, NC)
- 90+ days ago
- Graham, NC (24 miles from Durham, NC)
- 90+ days ago
Store 2723791: 801 E Harden St, Graham, North Carolina 27253 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Durham, NC
Highest Education Level
Customer Services in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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