Customer Service Jobs in Charlotte, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Inbound Phone Banker/Customer Service Representative
- Matthews, NC (13 miles from Charlotte, NC)
- 10 hours ago
- Matthews, NC (13 miles from Charlotte, NC)
- 10 hours ago
As an Inbound Phone Banker/Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits....
Retail Loss Prevention Customer Service Associate
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Mint Hill, NC (11 miles from Charlotte, NC)
- 1 day ago
- Mint Hill, NC (11 miles from Charlotte, NC)
- 1 day ago
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems....
Current Property and Casualty License, as required by the State Department of Insurance, to effectively service clients, or be willing and able to obtain all required licenses within the first 90 days...
Retail Loss Prevention Customer Service Associate Retail Loss Prevention Customer Service Associate
- Fort Mill, SC (14 miles from Charlotte, NC)
- 16 days ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 16 days ago
Retail Loss Prevention Customer Service Associate TJX Companies 3.5 ( ) Fort Mill, SC Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
Wipro is seeking customer service/claims processors who combine excellent coordination and authorization skills with the ability to function effectively both as part of a team or on an individual basis...
Two (2) years Commercial Insurance experience, preferably in an agency Property & Casualty license (or ability to obtain within 90 days). Insurance designation (i.e....
Remote Customer Service Representative
- Concord, NC (20 miles from Charlotte, NC)
- 22 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 22 days ago
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkRetail Loss Prevention Customer Service Associate II
- Charlotte, NC
- 27 days ago
- Charlotte, NC
- 27 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Customer Service Associate
- Charlotte, NC
- 30+ days ago
- Charlotte, NC
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Licensed Customer Service Representative -Charlotte, NC (Steele Creek)
- Charlotte, NC
- 30+ days ago
- Charlotte, NC
- 30+ days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Retail Customer Service Associate
- Gastonia, NC (22 miles from Charlotte, NC)
- 45+ days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3540 E Franklin Blvd, Gastonia,...
Bachelor’s Degree preferred. 5-7 years of experience in customer service, and/or aftermarket manufacturing....
In this role you will: Greet customers and provide customer service to clients via phone, email, or in-person visits. Manage communication with print requests....
Spanish Bilingual Customer Service Representative
- Monroe, NC (20 miles from Charlotte, NC)
- 60+ days ago
- Monroe, NC (20 miles from Charlotte, NC)
- 60+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Charlotte, NC
Highest Education Level
Customer Services in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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