Customer Service Jobs in Burlington, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Remote Customer Service Representative
- Greensboro, NC (15 miles from Burlington, NC)
- 22 days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 22 days ago
Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkProperty Casualty Customer Service Representative
- Greensboro, NC (15 miles from Burlington, NC)
- 30+ days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 30+ days ago
Insurance License in good standing Skills & Experience to Be Successful 2+ years of customer service experience in the insurance industry Comprehensive knowledge of commercial property, general liability...
Personal Line Customer Service Representative
- Greensboro, NC (15 miles from Burlington, NC)
- 30+ days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 30+ days ago
Licenses and Certifications: Property & Casualty Producer Insurance License in good standing Skills & Experience to Be Successful : 2+ years of customer service experience in the insurance industry...
Retail Customer Service Associate
- Greensboro, NC (15 miles from Burlington, NC)
- 45+ days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4418 W Wendover Ave, Greensboro,...
Spanish Bilingual Customer Service Representative
- Siler City, NC (21 miles from Burlington, NC)
- 60+ days ago
- Siler City, NC (21 miles from Burlington, NC)
- 60+ days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Customer Service Representative
- Graham, NC (9 miles from Burlington, NC)
- 90+ days ago
- Graham, NC (9 miles from Burlington, NC)
- 90+ days ago
Store 2723791: 801 E Harden St, Graham, North Carolina 27253 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Burlington, NC
Moving to Burlington, NC? Find some basic demographic data about Burlington, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Burlington, NC
Highest Education Level
Customer Services in Burlington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »