Customer Service Jobs in Burlington, NC
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Greensboro, NC (15 miles from Burlington, NC)
- 7 days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 7 days ago
Position Summary The purpose of this position is to provide customer service support such as: order processing, tracking order status, work within designated CRM, telephone communications and internal...
Retail Customer Service Associate
- Greensboro, NC (15 miles from Burlington, NC)
- 12 days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 12 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4418 W Wendover Ave, Greensboro,...
Part time Customer Service Associate (Req 12067)
- Reidsville, NC (23 miles from Burlington, NC)
- 30+ days ago
- Reidsville, NC (23 miles from Burlington, NC)
- 30+ days ago
Must be able to hear customer service phone calls, hand held radio, equipment and vehicle sounds....
Employee Benefits Customer Service Representative
- Greensboro, NC (15 miles from Burlington, NC)
- 45+ days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 45+ days ago
Skills & Experience to Be Successful : 3+ years of customer service experience in the insurance industry....
Customer Service Representative
- Graham, NC (9 miles from Burlington, NC)
- 60+ days ago
- Graham, NC (9 miles from Burlington, NC)
- 60+ days ago
Store 2723791: 801 E Harden St, Graham, North Carolina 27253 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Lead Customer Service Representative
- Greensboro, NC (15 miles from Burlington, NC)
- 90+ days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 90+ days ago
Store 2723782: 3001 Pleasant Garden Rd, Greensboro, North Carolina 27406 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...
Customer Service Rep(08930) - 112 John Earl St.
- Hillsborough, NC (24 miles from Burlington, NC)
- 90+ days ago
- Hillsborough, NC (24 miles from Burlington, NC)
- 90+ days ago
Dominos Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Customer Service Rep(05502) - 412 E. Main St
- Carrboro, NC (24 miles from Burlington, NC)
- 90+ days ago
- Carrboro, NC (24 miles from Burlington, NC)
- 90+ days ago
Dominos Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Property Casualty Customer Service Representative
- Greensboro, NC (15 miles from Burlington, NC)
- 60+ days ago
- Greensboro, NC (15 miles from Burlington, NC)
- 60+ days ago
Insurance License in good standing Skills & Experience to Be Successful 2+ years of customer service experience in the insurance industry Comprehensive knowledge of commercial property, general liability...
Lead Customer Service Representative, Full or Part Time
- Carrboro, NC (24 miles from Burlington, NC)
- 90+ days ago
- Carrboro, NC (24 miles from Burlington, NC)
- 90+ days ago
Store 2720941: 102 Nc 54 B, Carrboro, North Carolina 27510 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Burlington, NC
Moving to Burlington, NC? Find some basic demographic data about Burlington, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Burlington, NC
Highest Education Level
Customer Services in Burlington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Shipping
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Reporting
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »