Customer Service Jobs in Utica, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Oriskany, NY (8 miles from Utica, NY)
- 2 days ago
- Oriskany, NY (8 miles from Utica, NY)
- 2 days ago
Required Skills/Experience 1 year of experience in customer service customer (includes call center, retail, and restaurants)....
- Oriskany, NY (8 miles from Utica, NY)
- 2 days ago
- Oriskany, NY (8 miles from Utica, NY)
- 2 days ago
Required Skills/Experience 1 year of experience in customer service customer (includes call center, retail, and restaurants)....
Remote Work- Oriskany, NY (8 miles from Utica, NY)
- 2 days ago
- Oriskany, NY (8 miles from Utica, NY)
- 2 days ago
Required Skills/Experience 1 year of experience in customer service customer (includes call center, retail, and restaurants)....
Remote WorkCustomer Service Associate 11699
- Oriskany, NY (8 miles from Utica, NY)
- 7 days ago
- Oriskany, NY (8 miles from Utica, NY)
- 7 days ago
Principal Responsibilities: Receive and handle telephone calls on the FEGLI customer service 800 #. Make return telephone calls as required to handle the original customer inquiry....
Retail Loss Prevention Customer Service Associate
- New Hartford, NY (1 mile from Utica, NY)
- 9 days ago
- New Hartford, NY (1 mile from Utica, NY)
- 9 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Utica, NY
Moving to Utica, NY? Find some basic demographic data about Utica, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Utica, NY
Highest Education Level
Customer Services in Utica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Order Processing
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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