Customer Service Jobs in Utica, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Rome, NY (15 miles from Utica, NY)
- 6 days ago
- Rome, NY (15 miles from Utica, NY)
- 6 days ago
Key Accountabilities: Client Service - 50% Handles complex client issues while executing excellent customer service principles....
Customer Service Representative
- Clinton, NY (7 miles from Utica, NY)
- 30+ days ago
- Clinton, NY (7 miles from Utica, NY)
- 30+ days ago
This is a full-time on-site role for a Customer Service Representative at Gem Agency in Clinton, NY....
Customer Service Representative
- Sangerfield, NY (13 miles from Utica, NY)
- 60+ days ago
- Sangerfield, NY (13 miles from Utica, NY)
- 60+ days ago
Store 4707609: 1053 State Route 12, Sangerfield, New York 13455 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
- Oneida, NY (19 miles from Utica, NY)
- 90+ days ago
- Oneida, NY (19 miles from Utica, NY)
- 90+ days ago
Store 4707617: 4835 State Route 365, Oneida, New York 13421 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
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- Oneida, NY (19 miles from Utica, NY)
- 90+ days ago
- Oneida, NY (19 miles from Utica, NY)
- 90+ days ago
Store 4707617: 4835 State Route 365, Oneida, New York 13421 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Utica, NY
Moving to Utica, NY? Find some basic demographic data about Utica, NY below.
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Salary for Customer Service Jobs in Utica, NY
Highest Education Level
Customer Services in Utica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Shipping
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Driving
- Friendliness
- Typing
- Collaboration
- Spanish
- Reporting
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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