Customer Service Jobs in Troy, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Scotia, NY (22 miles from Troy, NY)
- 9 days ago
- Scotia, NY (22 miles from Troy, NY)
- 9 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Loss Prevention Customer Service Associate (Tactical)
- Albany, NY (11 miles from Troy, NY)
- 10 days ago
- Albany, NY (11 miles from Troy, NY)
- 10 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 11 days ago
- Albany, NY (11 miles from Troy, NY)
- 11 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative, Specialized Services Bagster
- Albany, NY (11 miles from Troy, NY)
- 21 days ago
- Albany, NY (11 miles from Troy, NY)
- 21 days ago
Investigator (CIFI)+ Fraud Claim Law Associate (FCLA)+ Fraud Claim Law Specialist (FCLS)+ Certified Protection Professional (CPP)+ Associate in Claims (AIC)+ Chartered Property Casualty Underwriter (CPCU...
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Customer Service Representative cz xs
- Albany, NY (11 miles from Troy, NY)
- 26 days ago
- Albany, NY (11 miles from Troy, NY)
- 26 days ago
Our client is seeking a Customer Service Representative in Remote opportunity. Role Description Retail Customer Service Placing order for water gallons, inquiry, delivery related calls etc....
Customer Service Representative (Insurance) - Albany or Schoharie
- Albany, NY (11 miles from Troy, NY)
- 30+ days ago
- Albany, NY (11 miles from Troy, NY)
- 30+ days ago
Provide in-house customer service to clients as assigned and requested....
Loss Prevention Customer Service Associate II
- Latham, NY (9 miles from Troy, NY)
- 90+ days ago
- Latham, NY (9 miles from Troy, NY)
- 90+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
PFS Customer Service Associate
- Saratoga Springs, NY (22 miles from Troy, NY)
- 90+ days ago
- Saratoga Springs, NY (22 miles from Troy, NY)
- 90+ days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
Demographic Data for Troy, NY
Moving to Troy, NY? Find some basic demographic data about Troy, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Troy, NY
Highest Education Level
Customer Services in Troy, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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