Customer Service Jobs in Troy, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Associate Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 23 hours ago
- Albany, NY (11 miles from Troy, NY)
- 23 hours ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative, Specialized Services Bagster
- Albany, NY (11 miles from Troy, NY)
- 5 days ago
- Albany, NY (11 miles from Troy, NY)
- 5 days ago
in Claims (AIC)+ Chartered Property Casualty Underwriter (CPCU)**BENEFITS:**+ Medical, dental, vision, basic l...
Customer Service Representative 12:30pm-9pm EST
- Albany, NY (11 miles from Troy, NY)
- 7 days ago
- Albany, NY (11 miles from Troy, NY)
- 7 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative cz xs
- Albany, NY (11 miles from Troy, NY)
- 10 days ago
- Albany, NY (11 miles from Troy, NY)
- 10 days ago
Our client is seeking a Customer Service Representative in Remote opportunity. Role Description Retail Customer Service Placing order for water gallons, inquiry, delivery related calls etc....
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Health Insurance Enrollment Specialist
- Menands, NY (8 miles from Troy, NY)
- 13 days ago
- Menands, NY (8 miles from Troy, NY)
- 13 days ago
Customer service experience in a medical or insurance field. Experience working with nonprofit organizations, community groups. Conditions of Employment Grant funded position....
Customer Service Representative (Insurance) - Albany or Schoharie
- Albany, NY (11 miles from Troy, NY)
- 18 days ago
- Albany, NY (11 miles from Troy, NY)
- 18 days ago
Provide in-house customer service to clients as assigned and requested....
- Albany, NY (11 miles from Troy, NY)
- 26 days ago
- Albany, NY (11 miles from Troy, NY)
- 26 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
- Pittsfield, MA (24 miles from Troy, NY)
- 28 days ago
- Pittsfield, MA (24 miles from Troy, NY)
- 28 days ago
Overview: As a Client Support Specialist, you will partner with Guardian General Agencies to enhance the customer experience with existing clients. You will provide a high level of support to...
- Albany, NY (11 miles from Troy, NY)
- 30+ days ago
- Albany, NY (11 miles from Troy, NY)
- 30+ days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Retail Customer Service Associate
- Latham, NY (9 miles from Troy, NY)
- 30+ days ago
- Latham, NY (9 miles from Troy, NY)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 579 Troy Schenectady Rd, Latham,...
Loss Prevention Customer Service Associate II
- Latham, NY (9 miles from Troy, NY)
- 60+ days ago
- Latham, NY (9 miles from Troy, NY)
- 60+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - UniFirst
- Watervliet, NY (6 miles from Troy, NY)
- 90+ days ago
- Watervliet, NY (6 miles from Troy, NY)
- 90+ days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
PFS Customer Service Associate
- Saratoga Springs, NY (22 miles from Troy, NY)
- 90+ days ago
- Saratoga Springs, NY (22 miles from Troy, NY)
- 90+ days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
Demographic Data for Troy, NY
Moving to Troy, NY? Find some basic demographic data about Troy, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Troy, NY
Highest Education Level
Customer Services in Troy, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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