Customer Service Jobs in Orchard Park, NY

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-6 of 6 Jobs

Retail Customer Service Associate

  • Cheektowaga, NY (10 miles from Orchard Park, NY)
  • 1 day ago
  • Cheektowaga, NY (10 miles from Orchard Park, NY)
  • 1 day ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3735 Union Rd, Cheektowaga, NY 14225...

Financial Aid Customer Service Representative

  • Orchard Park, NY
  • 5 days ago
  • Orchard Park, NY
  • 5 days ago

Reports To : Financial Aid Leadership Location : Orchard Park, NY Position Summary : The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction...

Customer Service Representative

  • Buffalo, NY (13 miles from Orchard Park, NY)
  • 21 days ago
  • Buffalo, NY (13 miles from Orchard Park, NY)
  • 21 days ago

Customer Service Representative receives and processes customer inquiries and problems via phone or several virtual channels....

Showroom Customer Service Representative

  • Depew, NY (11 miles from Orchard Park, NY)
  • 60+ days ago
  • Depew, NY (11 miles from Orchard Park, NY)
  • 60+ days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Representative

  • Buffalo, NY (13 miles from Orchard Park, NY)
  • 60+ days ago
  • Buffalo, NY (13 miles from Orchard Park, NY)
  • 60+ days ago

The CSR is also expected to provide exceptional customer service and care for BestSelf Behavioral Health consumers....

Customer Service Representative

  • Depew, NY (11 miles from Orchard Park, NY)
  • 90+ days ago
  • Depew, NY (11 miles from Orchard Park, NY)
  • 90+ days ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Demographic Data for Orchard Park, NY

Moving to Orchard Park, NY? Find some basic demographic data about Orchard Park, NY below.


Local
National
30,565
907
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Customer Relationship Management
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Customer Relationship Management, also known as CRM, helps businesses...

Salary for Customer Service Jobs in Orchard Park, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Orchard Park, NY offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Orchard Park, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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