Customer Service Jobs in Niagara Falls, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Medical Equipment Customer Service Representative
- Amherst, NY (17 miles from Niagara Falls, NY)
- 9 days ago
- Amherst, NY (17 miles from Niagara Falls, NY)
- 9 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative
- Niagara University, NY (2 miles from Niagara Falls, NY)
- 10 days ago
- Niagara University, NY (2 miles from Niagara Falls, NY)
- 10 days ago
Were looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need....
- Tonawanda, NY (10 miles from Niagara Falls, NY)
- 14 days ago
- Tonawanda, NY (10 miles from Niagara Falls, NY)
- 14 days ago
Five-Star Customer Service Experience....
Customer Service Representative
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 21 days ago
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 21 days ago
We are hiring full-time customer service representatives to start on October 6th, 2025....
Customer Service Representative
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 45+ days ago
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 45+ days ago
SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Retail Customer Service Associate
- Cheektowaga, NY (18 miles from Niagara Falls, NY)
- 45+ days ago
- Cheektowaga, NY (18 miles from Niagara Falls, NY)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3735 Union Rd, Cheektowaga, NY 14225...
Customer Service Representative
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 90+ days ago
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 90+ days ago
Customer Service Representative FLSA Status: Non-Exempt Pay rate: $16.00 (35 hours per week) SUMMARY OF DUTIES: The Customer Service Representative (CSR) is responsible for the day to day operations...
Customer Service Representative
- Depew, NY (21 miles from Niagara Falls, NY)
- 90+ days ago
- Depew, NY (21 miles from Niagara Falls, NY)
- 90+ days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Demographic Data for Niagara Falls, NY
Moving to Niagara Falls, NY? Find some basic demographic data about Niagara Falls, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Niagara Falls, NY
Highest Education Level
Customer Services in Niagara Falls, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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