Customer Service Jobs in Maryland, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Licensed Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 22 hours ago
- Liberty Mutual Insurance
- Maryland, NY
- 22 hours ago
A minimum of 6 months related work experience is required with customer service experience preferred....
Remote Work
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 1 day ago
- Liberty Mutual Insurance
- Maryland, NY
- 1 day ago
Schedule: Full-Time Salary Range: USD $37000.00 - $69000.00 Job Category: Customer Service Description Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual...
Remote Work
Remote Gold Customer Service Representative Bilingual Spanish English
- Liberty Mutual Insurance
- Maryland, NY
- 1 day ago
- Liberty Mutual Insurance
- Maryland, NY
- 1 day ago
Schedule: Full-Time Salary Range: USD $37000.00 - $69000.00 Job Category: Customer Service Description Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual...
Remote WorkDemographic Data for Maryland, NY
Moving to Maryland, NY? Find some basic demographic data about Maryland, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Maryland, NY
Highest Education Level
Customer Services in Maryland, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Inbound
- Call Center Experience
- Claims
- Financial Services
- Payment Processing
- Courteous
- Resolution
- Complaint Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Retail
- Listening
- Written Communication
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Policy Development
- Spanish
- English
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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