Customer Service Jobs in Glens Falls, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative II (Johnstown, NY)
- Fort Edward, NY (5 miles from Glens Falls, NY)
- 19 days ago
- Fort Edward, NY (5 miles from Glens Falls, NY)
- 19 days ago
Description & Requirements Maximus is currently looking for a Customer Service Representative II to join our growing team....
PFS Customer Service Associate
- Saratoga Springs, NY (18 miles from Glens Falls, NY)
- 90+ days ago
- Saratoga Springs, NY (18 miles from Glens Falls, NY)
- 90+ days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
Demographic Data for Glens Falls, NY
Moving to Glens Falls, NY? Find some basic demographic data about Glens Falls, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Glens Falls, NY
Highest Education Level
Customer Services in Glens Falls, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Reporting
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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