Customer Service Jobs in Lafayette, NJ
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative, PTNA, Rock Hill, SC [EG]
- Parsippany, NJ (22 miles from Lafayette, NJ)
- 13 days ago
- Parsippany, NJ (22 miles from Lafayette, NJ)
- 13 days ago
) Jun 16, 2025 Customer Service Representative, PTNA, Rock Hill, SC [EG] Functional area: Country: United States City: Company name: Date of posting: May 24, 2025 The Role As a Customer Service Representative...
Customer Service Representative
- Parsippany, NJ (22 miles from Lafayette, NJ)
- 19 days ago
- Parsippany, NJ (22 miles from Lafayette, NJ)
- 19 days ago
The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person...
- East Stroudsburg, PA (24 miles from Lafayette, NJ)
- 90+ days ago
- East Stroudsburg, PA (24 miles from Lafayette, NJ)
- 90+ days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Demographic Data for Lafayette, NJ
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Salary for Customer Service Jobs in Lafayette, NJ
Highest Education Level
Customer Services in Lafayette, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Cashier Skills
- Order Entry
- Conflict Resolution
- Store Management
- Wellness
- Written & Oral Communication
- Energetic
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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