Customer Service Jobs in Albany, NY
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
. - Address complex customer service inquiries and problems over the telephone, noting consistent issues for resolution. - Potentially respond to email inquiries. - Prioritize customer service as the...
Customer Service Representative
- Troy, NY (11 miles from Albany, NY)
- 4 days ago
- Troy, NY (11 miles from Albany, NY)
- 4 days ago
Including car, motorcycle, homeowners, pet, farm, life and commercial insurance....
Bilingual Spanish Customer Service Representative (Remote in Albany, NY)
- Albany, NY
- 4 days ago
- Albany, NY
- 4 days ago
. - Previous experience in customer service preferred. EEO Statement Maximus is an equal opportunity employer....
Customer Service Representative SWCC (Remote in Albany, NY )
- Albany, NY
- 4 days ago
- Albany, NY
- 4 days ago
. - Previous experience in customer service preferred EEO Statement Maximus is an equal opportunity employer....
. - Previous experience in customer service preferred. EEO Statement Maximus is an equal opportunity employer....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Loss Prevention Customer Service Associate II Loss Prevention Customer Service Associate II
- Latham, NY (1 mile from Albany, NY)
- 9 days ago
- Latham, NY (1 mile from Albany, NY)
- 9 days ago
Loss Prevention Customer Service Associate II TJX Companies 3.5 ( ) Latham, NY Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally...
LP Customer Service Associate II LP Customer Service Associate II
- Latham, NY (1 mile from Albany, NY)
- 9 days ago
- Latham, NY (1 mile from Albany, NY)
- 9 days ago
LP Customer Service Associate II TJX Companies 3.5 ( ) Latham, NY Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally to men...
service; one year must be in a call center setting A college degree is preferred Health insurance experience is a plus Additional Information Requisition ID: 25020 Hiring Range: $23.30 per hour...
Customer Service Representative
- Scotia, NY (13 miles from Albany, NY)
- 11 days ago
- Scotia, NY (13 miles from Albany, NY)
- 11 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Associate - Czech & Slovakian speaker
- Amsterdam, NY (22 miles from Albany, NY)
- 12 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 12 days ago
Customer Service Associates, Amsterdam Multilingual Speaker; Czech & Slovakian speaker....
Customer Service Representative
- Clifton Park, NY (7 miles from Albany, NY)
- 15 days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 15 days ago
Job Summary: The Customer Service Representative is responsible for providing Customer Service to the direct sales channel including Distributors, Manufacturer’s Representatives, Architects and End-Users...
LP Customer Service Associate II
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Customer Service Associate
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
- Latham, NY (1 mile from Albany, NY)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 579 Troy Schenectady Rd, Latham,...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Albany, NY
Highest Education Level
Customer Services in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Call Center Experience
- Inbound
- Claims
- Payment Processing
- Courteous
- Resolution
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Listening
- Military Background
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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