Customer Service Jobs in Madison, MS
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Rep IV - Genuine MS Store Manager
- Jackson, MS (15 miles from Madison, MS)
- 11 hours ago
- Jackson, MS (15 miles from Madison, MS)
- 11 hours ago
Characteristics of Work See MSPB Careers for information regarding this classifications Minimum Qualifications Typically requires High School Diploma or equivalent and 5-7 years of experience....
- Ridgeland, MS (6 miles from Madison, MS)
- 1 day ago
- Ridgeland, MS (6 miles from Madison, MS)
- 1 day ago
Essential Functions • Offer excellent customer service and attention to all callers. • Keep active, detailed knowledge of updated policies and procedures regarding customer call center rules and regulations...
Customer Service Representative III
- Jackson, MS (15 miles from Madison, MS)
- 2 days ago
- Jackson, MS (15 miles from Madison, MS)
- 2 days ago
No available description Health/Prescription Insurance Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either...
Customer Service Representative
- Flowood, MS (12 miles from Madison, MS)
- 10 days ago
- Flowood, MS (12 miles from Madison, MS)
- 10 days ago
Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
Customer Service Representative
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 257 Grandview Blvd, Madison, MS...
Demographic Data for Madison, MS
Moving to Madison, MS? Find some basic demographic data about Madison, MS below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Madison, MS
Highest Education Level
Customer Services in Madison, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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