Customer Service Jobs in Westland, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Birmingham, MI (16 miles from Westland, MI)
- 6 days ago
- Birmingham, MI (16 miles from Westland, MI)
- 6 days ago
Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...
Licensed Insurance Customer Service
- Wixom, MI (15 miles from Westland, MI)
- 7 hours ago
- Wixom, MI (15 miles from Westland, MI)
- 7 hours ago
Must have an active Property and Casualty license and the ability to commute to our Wixom, MI location, this is an in-office position....
Retail Customer Service Representative/Cashier
- Madison Heights, MI (18 miles from Westland, MI)
- 1 day ago
- Madison Heights, MI (18 miles from Westland, MI)
- 1 day ago
We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....
Retail Customer Service Associate
- Ypsilanti, MI (15 miles from Westland, MI)
- 3 days ago
- Ypsilanti, MI (15 miles from Westland, MI)
- 3 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5450 Carpenter Rd, Ypsilanti, MI...
Customer Service Representative - Patient Registration
- Madison Heights, MI (18 miles from Westland, MI)
- 8 days ago
- Madison Heights, MI (18 miles from Westland, MI)
- 8 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Representative (Banking Specialist)
- Highland Park, MI (14 miles from Westland, MI)
- 8 days ago
- Highland Park, MI (14 miles from Westland, MI)
- 8 days ago
Adhere to performance metrics and quality standards Required Skills: 1 year of customer service experience required 1 year of call center experience is preferred 1 year of banking or financial services...
Customer Service Representative - FT
- Detroit, MI (15 miles from Westland, MI)
- 10 days ago
- Detroit, MI (15 miles from Westland, MI)
- 10 days ago
service....
Customer Service Representative- Southfield, MI Hiring Event
- Southfield, MI (12 miles from Westland, MI)
- 14 days ago
- Southfield, MI (12 miles from Westland, MI)
- 14 days ago
Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred....
Customer Service Representative - PT
- Detroit, MI (15 miles from Westland, MI)
- 14 days ago
- Detroit, MI (15 miles from Westland, MI)
- 14 days ago
service....
Claims Customer Service Representative
- Troy, MI (22 miles from Westland, MI)
- 17 days ago
- Troy, MI (22 miles from Westland, MI)
- 17 days ago
Call Center Representative - Loss Drafts Team Location: Troy, MI Pay: $18/hour (English-speaking) | $19.50/hour (Bilingual - Spanish) Employment Type: Full-Time, On-Site Training with Potential...
Customer Service Representative-Front Desk
- Whitmore Lake, MI (22 miles from Westland, MI)
- 26 days ago
- Whitmore Lake, MI (22 miles from Westland, MI)
- 26 days ago
This is a full-time, non-exempt position reporting to the Customer Service Department Manager....
- Canton, MI (5 miles from Westland, MI)
- 27 days ago
- Canton, MI (5 miles from Westland, MI)
- 27 days ago
Customer Service Rep Call Center & Customer Service $ 18 / Hour location_on Canton, Michigan work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Location: Onsite in...
Licensed Customer Service Representative - Canton, MI
- Canton, MI (5 miles from Westland, MI)
- 30+ days ago
- Canton, MI (5 miles from Westland, MI)
- 30+ days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Retail Loss Prevention Customer Service Associate II
- Farmington Hills, MI (12 miles from Westland, MI)
- 30+ days ago
- Farmington Hills, MI (12 miles from Westland, MI)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Whitmore Lake, MI (22 miles from Westland, MI)
- 30+ days ago
- Whitmore Lake, MI (22 miles from Westland, MI)
- 30+ days ago
Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Resolve customer complaints via phone, email, mail, or social media....
Demographic Data for Westland, MI
Moving to Westland, MI? Find some basic demographic data about Westland, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Westland, MI
Highest Education Level
Customer Services in Westland, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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