Customer Service Jobs in Warren, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Randahl Agency
- Birmingham, MI (11 miles from Warren, MI)
- 7 days ago
- Birmingham, MI (11 miles from Warren, MI)
- 7 days ago
Our agency specializes primarily in Meemic and AAA Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members...
In PersonMichigan Claim Customer Service Representative
- AAA Southern New England
- Warren, MI
- 15 days ago
- Warren, MI
- 15 days ago
Michigan Claim Customer Service Representative - AAA The Auto Club Group Reports To: Claim Manager as appropriate What you will do: Claim Customer Service Representatives will be responsible for taking...
RemoteMichigan Claim Customer Service Representative
- The Auto Club Group
- Dearborn, MI (17 miles from Warren, MI)
- 16 days ago
- Dearborn, MI (17 miles from Warren, MI)
- 16 days ago
Michigan Claim Customer Service Representative AAA The Auto Club Group Reports To: Claim Manager as appropriate What you will do : Claim Customer Service Representatives will be responsible for taking...
HybridDemographic Data for Warren, MI
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Salary for Customer Service Jobs in Warren, MI
Highest Education Level
Customer Services in Warren, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Cash Handling
- Point-of-Sale System
- Order Entry
- Stocking
- Safety Training
- Telecom
- Wellness
- Punctual
- Ecommerce
- Food Service Management
- Food Handling
- Branch Management
- Sanitation
- Friendliness
- Courteous
- Compensation and Benefits
- Check Cashing
- Personal Lines
- Property and Casualty Insurance
- Property Damage
- One Call Resolution
- Claims
- Call Center Experience
- Claims Processing
- Inbound
- Financial Services
- Resolution
- Inside Sales
- Loss Prevention
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Billing
- Microsoft Windows
- Retail
- Military Background
- Listening
- High School Diploma
- Customer Relations
- Interpersonal Skills
- English
- Policy Development
- Collaboration
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Teamwork
- Customer Service
- Time Management
- Communication Skills
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