Customer Service Jobs in Troy, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Birmingham, MI (5 miles from Troy, MI)
- 10 days ago
- Birmingham, MI (5 miles from Troy, MI)
- 10 days ago
Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...
Avis Customer Service Associate Outdoor Lot Support (Full-Time)
- Hazel Park, MI (10 miles from Troy, MI)
- 1 day ago
- Hazel Park, MI (10 miles from Troy, MI)
- 1 day ago
service....
Rental Car Customer Service Rep Full Time - Car Rental Discounts - PTO - 401k Benefits
- Lincoln Park, MI (24 miles from Troy, MI)
- 1 day ago
- Lincoln Park, MI (24 miles from Troy, MI)
- 1 day ago
service....
Rental Car Lot Customer Service Representative Full Time
- Melvindale, MI (22 miles from Troy, MI)
- 1 day ago
- Melvindale, MI (22 miles from Troy, MI)
- 1 day ago
service....
Customer Service Representative FT
- Melvindale, MI (22 miles from Troy, MI)
- 1 day ago
- Melvindale, MI (22 miles from Troy, MI)
- 1 day ago
service....
Rental Car Customer Service Associate Full Time - Immediate Start - Hands-On Role - Paid Training
- Warren, MI (10 miles from Troy, MI)
- 1 day ago
- Warren, MI (10 miles from Troy, MI)
- 1 day ago
service....
Rental Car Customer Service Rep Full Time - Great Pay - Paid Training - Car Rental Discounts
- Melvindale, MI (22 miles from Troy, MI)
- 1 day ago
- Melvindale, MI (22 miles from Troy, MI)
- 1 day ago
service....
Loyalty Customer Service Rep FT - Great Perks - Paid Training - Career Growth Opportunity
- Dearborn Heights, MI (22 miles from Troy, MI)
- 1 day ago
- Dearborn Heights, MI (22 miles from Troy, MI)
- 1 day ago
This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience...
Car Rental Customer Service Rep Full Time - Great Hourly Rate - Employee Discounts
- Hazel Park, MI (10 miles from Troy, MI)
- 1 day ago
- Hazel Park, MI (10 miles from Troy, MI)
- 1 day ago
service....
Rental Car Customer Service Representative Full Time - Paid Training - 401k Benefits - Employee Di
- Lincoln Park, MI (24 miles from Troy, MI)
- 1 day ago
- Lincoln Park, MI (24 miles from Troy, MI)
- 1 day ago
service....
Rental Car Customer Service Representative Full Time - Great Pay - Paid Time Off - Car Rental Perk
- Hazel Park, MI (10 miles from Troy, MI)
- 1 day ago
- Hazel Park, MI (10 miles from Troy, MI)
- 1 day ago
service....
Customer Service Representative- Southfield, MI Hiring Event
- Southfield, MI (10 miles from Troy, MI)
- 2 days ago
- Southfield, MI (10 miles from Troy, MI)
- 2 days ago
Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred....
Customer Service Representative - PT
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
service....
Customer Service Representative - Patient Registration
- Novi, MI (21 miles from Troy, MI)
- 3 days ago
- Novi, MI (21 miles from Troy, MI)
- 3 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
ADO Field Trainer/Customer Service Representative
- Macomb, MI (12 miles from Troy, MI)
- 6 days ago
- Macomb, MI (12 miles from Troy, MI)
- 6 days ago
OBJECTIVE ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Troy, MI
Highest Education Level
Customer Services in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Driving
- Written Communication
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »