Customer Service Jobs in Sterling Heights, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 13 days ago
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 13 days ago
Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...
Customer Service Representative - Patient Registration
- Madison Heights, MI (4 miles from Sterling Heights, MI)
- moments ago
- Madison Heights, MI (4 miles from Sterling Heights, MI)
- moments ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Representative (Banking Specialist)
- Highland Park, MI (10 miles from Sterling Heights, MI)
- 13 hours ago
- Highland Park, MI (10 miles from Sterling Heights, MI)
- 13 hours ago
OVERVIEW Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client's members regarding their Banking needs. The focus of this position is to...
Customer Service Representative
- Detroit, MI (15 miles from Sterling Heights, MI)
- 2 days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 2 days ago
May help train entry level customer service specialists. QUALIFICATIONS : High School diploma or equivalent required. Ability to learn about a variety of products....
Customer Service Representative
- Macomb, MI (10 miles from Sterling Heights, MI)
- 2 days ago
- Macomb, MI (10 miles from Sterling Heights, MI)
- 2 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Avis Customer Service Associate Outdoor Lot Support (Full-Time)
- Hazel Park, MI (7 miles from Sterling Heights, MI)
- 4 days ago
- Hazel Park, MI (7 miles from Sterling Heights, MI)
- 4 days ago
service....
Rental Car Customer Service Rep Full Time - Car Rental Discounts - PTO - 401k Benefits
- Lincoln Park, MI (22 miles from Sterling Heights, MI)
- 4 days ago
- Lincoln Park, MI (22 miles from Sterling Heights, MI)
- 4 days ago
service....
Rental Car Lot Customer Service Representative Full Time
- Melvindale, MI (20 miles from Sterling Heights, MI)
- 4 days ago
- Melvindale, MI (20 miles from Sterling Heights, MI)
- 4 days ago
service....
Customer Service Representative FT
- Melvindale, MI (20 miles from Sterling Heights, MI)
- 4 days ago
- Melvindale, MI (20 miles from Sterling Heights, MI)
- 4 days ago
service....
Rental Car Customer Service Associate Full Time - Immediate Start - Hands-On Role - Paid Training
- Warren, MI (5 miles from Sterling Heights, MI)
- 4 days ago
- Warren, MI (5 miles from Sterling Heights, MI)
- 4 days ago
service....
Rental Car Customer Service Rep Full Time - Great Pay - Paid Training - Car Rental Discounts
- Melvindale, MI (20 miles from Sterling Heights, MI)
- 4 days ago
- Melvindale, MI (20 miles from Sterling Heights, MI)
- 4 days ago
service....
Loyalty Customer Service Rep FT - Great Perks - Paid Training - Career Growth Opportunity
- Dearborn Heights, MI (21 miles from Sterling Heights, MI)
- 4 days ago
- Dearborn Heights, MI (21 miles from Sterling Heights, MI)
- 4 days ago
This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience...
Car Rental Customer Service Rep Full Time - Great Hourly Rate - Employee Discounts
- Hazel Park, MI (7 miles from Sterling Heights, MI)
- 4 days ago
- Hazel Park, MI (7 miles from Sterling Heights, MI)
- 4 days ago
service....
Rental Car Customer Service Representative Full Time - Paid Training - 401k Benefits - Employee Di
- Lincoln Park, MI (22 miles from Sterling Heights, MI)
- 4 days ago
- Lincoln Park, MI (22 miles from Sterling Heights, MI)
- 4 days ago
service....
Rental Car Customer Service Representative Full Time - Great Pay - Paid Time Off - Car Rental Perk
- Hazel Park, MI (7 miles from Sterling Heights, MI)
- 4 days ago
- Hazel Park, MI (7 miles from Sterling Heights, MI)
- 4 days ago
service....
Demographic Data for Sterling Heights, MI
Moving to Sterling Heights, MI? Find some basic demographic data about Sterling Heights, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Sterling Heights, MI
Highest Education Level
Customer Services in Sterling Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Problem Resolution
- Wellness
- Energetic
- Compensation and Benefits
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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